What are the responsibilities and job description for the Patient Services Representative (Medical Receptionist) position at University Hospitals Urgent Care by Well?
University Hospitals Urgent Care - Deliver Exceptional Patient Care with Purpose
Are you a friendly, detail-oriented professional who thrives in a fast-paced environment? Join University Hospitals Urgent Care as a Patient Service Representative (PSR) and be the first point of contact in providing a welcoming and efficient patient experience. Your role is essential in ensuring seamless front-office operations while making a meaningful impact on those we serve.
As a Patient Service Representative, you will create a positive experience for every patient by managing front-office operations, assisting with administrative tasks, and supporting the overall clinic workflow. This role is ideal for someone who enjoys customer service, problem-solving, and working in a team-oriented healthcare setting.
Why You'll Love Working Here:
- LIFE-Work Balance & Flexible Schedule: Full-time (3-day/12-hour shifts, 8 AM - 8 PM) – No overnight shifts, so you can prioritize both your career and personal life!
- Competitive Pay & Benefits: Medical, Dental, Vision, Prescription, Pet Insurance & more
- Paid Time Off & Holidays: Recharge and take care of yourself
- 401K with Company Match: Plan for your future
- Wellness Support: Employee Assistance Program (EAP) & Wellness Initiatives
- Professional Growth: Leadership opportunities & professional development
Key Responsibilities:
- Warm Welcome: Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued.
- Patient and Business Documentation: Maintain confidentiality while collecting and organizing important patient and business documents.
- Insurance Verification: Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information.
- Financial Responsibility: Determine and collect each patient’s financial responsibility, ensuring transparency and clarity about costs.
- Collaborative Support: Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations.
- Compliance: Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines.
- Administrative Duties: Perform office procedures and general administrative tasks; proficiently operate office medical equipment.
- Quality Assurance: Oversee compliance with quality assurance programs, CLIA waived laboratory requirements, and patient result trackers.
- Travel Requirement: Support staffing and operational needs by traveling to other University Hospitals Urgent Care locations as required.
Required Qualifications:
- Education: High school diploma or equivalent, Medical Administrative Assistant certificate a plus
- Experience: 1 year of experience in a medical office or healthcare setting preferred
- Skills: Strong communication, attention to detail, and ability to multitask in a busy environment
- Technical Skills: Strong computer skills required, with the ability to efficiently multitask and work across multiple screens simultaneously. Experience using Electronic Medical Records (EMR) software, EPIC preferred
- Flexibility: Ability to work 12-hour shifts, including some weekends and holidays
- Team Player: A proactive, friendly, and patient-focused approach to service
At University Hospitals Urgent Care, we believe in kindness, excellence, empowerment, resilience, and proactive service. If you’re looking for a career where your contributions truly matter, apply today and be part of something bigger!
