What are the responsibilities and job description for the Front Desk Receptionist position at University Hospitals?
Description
A Brief Overview
The front desk attendant will provide outstanding customer service to all members, guests and staff, and assist with check-in of members and guests, distribute towels, answer phones, take reservations, complete all laundry duties, locker room duties, general cleaning duties, childcare center duties, promote programs and activities, and operate point of sale computer.
- Ring up merchandise, programs/activities, and services at point of sale computer/register.
- Make reservations for any/all programs and activities efficiently and accurately.
- Makes reservations for Day Spa.
- Provide information about facility, services, programs, and activities.
- Load/unload towels from washers/dryers and change out liquid detergent, disinfectant and softener; neatly fold and stack towels. Follow safety regulations for handling dirty towels.
- Responds to all emergency codes in areas of the facility, if possible. Must be able to perform first aid, CPR, use AED, documentation, crowd control, and other tasks as assigned.
- Maintain annual competencies, licenses, or certifications.
- Follow all written regulations/procedures and correctly completes assigned tasks without supervision.
- Assists in other areas as necessary.
- Performs other duties as assigned.
- Complies with all policies and standards.
- For specific duties and responsibilities, refer to documentation provided by the department during orientation.
- Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
Qualifications
Education
- High School Equivalent / GED (Required)
- 1 years customer service experience. (Required) and
- Previous cash handling experience. (Required)
- Excellent customer service skills (Required proficiency)
- Basic computer skills including typing/keyboarding and ability to proficiently use a variety of software applications such as Microsoft Office. (Required proficiency)
- Basic Life Support (BLS) Heartsaver First Aid/CPR/AED (Required within 90 Days)
- Standing Occasionally
- Walking Occasionally
- Sitting Constantly
- Lifting Rarely 20 lbs
- Carrying Rarely 20 lbs
- Pushing Rarely 20 lbs
- Pulling Rarely 20 lbs
- Climbing Rarely 20 lbs
- Balancing Rarely
- Stooping Rarely
- Kneeling Rarely
- Crouching Rarely
- Crawling Rarely
- Reaching Rarely
- Handling Occasionally
- Grasping Occasionally
- Feeling Rarely
- Talking Constantly
- Hearing Constantly
- Repetitive Motions Frequently
- Eye/Hand/Foot Coordination Frequently
- 10%
