What are the responsibilities and job description for the Patient Access Representative PRN position at University Hospitals?
Description A Brief Overview
The Patient Access Representative serves as the first point of contact for all patients and their families. This highly visible role supports and interacts with patients, families, and health care providers. They work directly with patients to ensure accuracy of demographic, insurance, payment and other vital patient information. They help manage questions, problem solve patient and scheduling concerns, while maintaining exceptional patient service. They support the rest of the medical care team, helping to streamline patient processing to improve patient satisfaction and help keep appointments on schedule. The Patient Access Representative has an direct effect on both the revenue cycle and the patient experience.
What You Will Do
- Checking patients in and / or out for medical visits
- Answering the phone to address patient inquiries and scheduling appointments.
- Assists patients with enrolling and utilizing MyChart.
- Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration
- Communicating information and important details to other medical care team
- May contact insurance companies regarding coverage, preapprovals, billing and other issues
- Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances.
- Assist with completion of various types of paperwork and forms.
- Effectively work EPIC workques, worklist and inbasket messages.
- Schedules referrals and follow-up visits.
- Accurate and timely scanning of documents into EPIC
Additional Responsibilities
