PCNA/Clinical Administrative Assistant

A Brief Overview

Completes patient care activities & provides clerical support as delegated by the RN. May perform PCNA and/or administrative assistant during a shift as needed. Perform duties including, but not limited to: ADLs, vital signs, I & O, 12-lead ECG, bladder scan, hygiene, and venipuncture (where applicable). Familiarity with using: Wheelchair, EKG equipment, patient assistive devices, and patient care equipment specific to assigned population. Conducts chart audits as directed by the nurse manager. Assists with patient data collection and reporting. Assists with billing functions as needed. Maintains the patient record (in written and/or electronic format). Orders supplies for the department as directed by the nurse manager. Facilitates communication and efficient unit operations. Orients newly hired PCNAs and/or administrative assistants. Within the administrative assistant role, provides clinical, reception, communication, and guest relations support using verbal, electronic, and written techniques to maintain the operations of the assigned area.

• Performs basic patient care tasks as delegated by the RN and assists, under the direction of the RN, in the implementation of the established plan of care.
• Compassionate in all interactions with patients, families, and peers.
• Follows established evidence-based prevention guidelines to promote positive patient outcomes.
• Provides a safe environment in patient rooms and on unit.
• Facilitates stocking and ordering of supplies for patient care.
• Assists with unit communication and facilitates unit operations.
• Acts as a key resource for onboarding and training new team members.

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Education

• High School Equivalent / GED (Required)

• Prior clinical and or administrative assistant experience. (Preferred)

• Basic patient care skills. (Preferred proficiency)
• Effective communication with people from varied socioeconomic backgrounds. (Required proficiency)
• Able to organize changing work assignments. (Required proficiency)
• Flexibility. (Required proficiency)
• Patient focused. (Required proficiency)
• Positive, can-do attitude; self-motivated and willing to learn. (Required proficiency)
• Ability to complete tasks with minimal supervision. (Required proficiency)
• Ability to cope with stressful situations and adjust to varying workloads. (Required proficiency)
• Basic computer skills. (Required proficiency)
• Strong attention to detail. (Required proficiency)
• Medical terminology. (Preferred proficiency)
• Able to communicate effectively in English, both written and verbal (Required proficiency)
• Exposure to patient care equipment specific to assigned population; telephone; nurse call system; pager. (Preferred proficiency)

• Basic Life Support (BLS) (Required within 90 Days)

• Standing Frequently
• Walking Frequently
• Sitting Rarely
• Lifting Frequently up to 50 lbs
• Carrying Frequently up to 50 lbs
• Pushing Frequently up to 50 lbs
• Pulling Frequently up to 50 lbs
• Climbing Occasionally up to 50 lbs
• Balancing Occasionally
• Stooping Frequently
• Kneeling Frequently
• Crouching Frequently
• Crawling Occasionally
• Reaching Frequently
• Handling Frequently
• Grasping Frequently
• Feeling Constantly
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Constantly
• Eye/Hand/Foot Coordination Constantly

• 10%