What are the responsibilities and job description for the Front Desk Associate position at University Manor Inn?
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive guest experience. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you. Must know housekeeping and laundry. You are requiring cleaning rooms and do laundry.
Responsibilities:
- Greet guests and provide them with a warm welcome
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Assist guests with reservations, room changes, and other requests
- Handle guest complaints and resolve issues promptly and professionally
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed
- Must clean rooms and able to do Laundry
Skills:
- Strong knowledge of hotel management systems and phone systems
- Excellent hospitality management skills
- Exceptional phone etiquette and communication skills
- Ability to provide outstanding guest services and build positive guest relations
- Multilingual or bilingual skills are a plus
- Strong attention to detail and organizational abilities
- Ability to handle difficult situations with professionalism and composure
Job Types: Full-time, Part-time
Pay: $15.00 - $15.50 per hour
Expected hours: 24 – 32 per week
Schedule:
- 8 hour shift
- Weekends as needed
Work Location: In person
Salary : $15 - $16