Service Advisor (Special Services)

Service Advisor Opening / Waco Texas

Currently University Kia is the number 2 Kia dealership in the State of Texas.  Our growth has been phenomenal for one main reason – the quality of our people.  You cannot have happy customers unless your people are happy.  We have a passion and commitment to our employees that you will not find in many businesses.  We are family owned, have traditional Texas values, and treat our people as part of our family.  If we sound like your kind of place we would love to talk to you.

(If you are negative, not honest, not hard working, don’t work well with others, or have challenges knowing what the right thing to do is, stop reading – you will not like working here.  We care about our customers, and care about one another.)   

WHAT WE OFFER:

• A Supportive, Positive, & Sincere Work Environment
• Competitive Pay
• Quality Health Insurance
• Dental Insurance
• Paid Time Off
• Climate Controlled Service Area
• Promotion from Within
• An Organization that Helps You Grow and Reach Your Goals

RESPONSIBILITIES:

• Have a sincere positive attitude that shows you love people, and are out to always make someone's day better. 
• Oversee flow of Drive Lane.
• Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. 
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently
• Meet our customers with outstanding enthusiasm
• Be the customer advocate
• Everything you do is based on ethics and character.  Your duty is to protect and look out for your customers, fellow employees, and company by consistently doing the right thing
• An important part of your job is to build great relationships with our technicians and stay close to them through updates in a timely manner
• Be able to consistently sell honest value, leading customers to buy the added services their cars need.  Honest Up-selling  
• THINK like the customer in all you do; follow the Golden Rule

REQUIREMENTS:

• Three years of automotive Service Advisor experience in a high-volume dealership
• Have automotive mechanical experience, or have enough knowledge to be able to explain in clear language the technical and service needs of our cars.
• Outstanding references
• High School Diploma or equivalent
• Accredited training in automotive service, service advisor skills, customer satisfaction and quality control
• Successful history of working in a highly active (busy) environment
• High organizational skills - Ability to concentrate and accomplish tasks despite interruptions
• Ability to perform a variety of tasks simultaneously
• Must be able to pass a background check & drug screen