What are the responsibilities and job description for the Case Manager position at UNIVERSITY MUSLIM MEDICAL ASSOCIATION, Inc.?
Starting salaries are set in accordance with our compensation plan, which considers multiple individual and organizational factors, including internal equity. To uphold pay equity in alignment with the compensation plan, starting salary ranges are not negotiable. Before applying, please ensure that the compensation for this position meets your needs.
Our Mission
To promote the well-being of the underserved by providing access to high-quality healthcare for all, regardless of ability to pay.
Our services, activities and governance reflect the Islamic values and moral principles which inspired our founders. These include the core values which are universally shared and revered by society at large : Service, Compassion, Human Dignity, Social Justice, and Ethical Conduct.
Working at UMMA
UMMA is looking for passionate and mission-driven Staff who look to make an impact on the lives of our patients and the members of our community. These roles include Physicians and Medical Staff, Behavioral Health Staff, Administration, and more! For more information on the services we provide, Click Here
Benefits and Compensation
UMMA offers a competitive compensation and benefits package with comprehensive and cost-effective medical plans. Benefits package includes Medical, Dental, Vision, AD&D and Supplemental Life Insurance, Employee Assistance Program Tuition Reimbursement, loan repayment opportunities, 403(b) savings plan, employee discounts, extended lunch on Fridays, and more!
Our compensation plan also includes Paid Holidays, Paid Time Off (accruals begin on the first day of hire), Employee Recognition, and more!!
Essential Duties
1. Assists the Family Medicine health care team to develop and implement a health care plan tailored to the needs of the client and the client's family in order to promote continuity of care, patient compliance, and ultimately reduce the rate and severity of disease-related complications.
2. Acts as the primary contact for patients and their families and ensures continuity of care through :
a. Coordination of patient referrals to supportive programs (such as health education and wellness activities), specialty care services and social services, as needed to support treatment care plans.
b. Maintenance of chronic disease patient follow-up to track patient attendance at appointments, compliance with meds, self-management goals and reschedule appointments as needed.
c. To actively engage poorly managed chronic disease patients via phone calls, educations and promoting self-management.
d. On-going communication with health care providers : including but not limited relaying patient concerns, medication problems or suggestion of a change to patient medication regimen, based on conversations with patients.
e. Provides motivational interviewing and health education for patients and families, as per protocol.
f. Develops new / or uses existing appropriate health education materials for class and Counseling activities.
3. Ensures that all patient-related data is recorded into the agency's Diabetes Registry in a timely manner. Assists with determination of case closure when patient is lost to follow-up, transferred out of UMMA's care or has completed plan of care.
4. Acts as the patient's advocate, as circumstances require, by giving the patient an opportunity to make informed decisions about their health care.
5. Accurately documents all coordination activities in patient's medical record.
6. Documents all telephone conferences and team conferences as per protocol.
7. Participates in interdisciplinary team conferences as needed to periodically evaluate the effectiveness of the care plan through communication with patient and other members of the health care team.
8. Maintains logs and statistics as needed. Prepares reports or conducts audits as required for QA committee or as requested.
9. Assists in staff training as needed on programmatic or clinical issues related to care delivery.
10. Participates in the UMMA Community Clinic Quality Management process.
11. Conducts in-house or outreach activities as needed.
12. Attends chronic disease health collaborative and health education committee meetings
13. Assists with the creation and implementation of clinic-based case management P & P's as needed within the health center as related to job position and program QA goals and / or recommending changes in policies and procedures as needed.
14. Participates in all safety programs, which may include assignment to an emergency response team.
15. Performs other duties as required or as assigned by Supervisor.
QUALIFICATIONS / POSITION REQUIREMENTS
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this job. Individual abilities may result in some deviation from these guidelines.
Successful completion and acceptable results of post offer physical examination, drug screening, and criminal background check.
Required Vaccinations must include : MMR, PPD (TB test), Covid-19
EXPERIENCE / KNOWLEDGE :
To perform effectively in this position, the incumbent must have :
Three (3) years of a bachelor's level health education program or two (2) years' experiences in a health-related field conducting case management in a medical setting. While this position is considered an entry-level position, experience in practical medical assistance is desirable, preferably in an ambulatory care facility.
Additional Qualifications :
1. Bilingual in English and Spanish required, with excellent written and oral communication skills.
2. Possess the ability to work independently and as team member.
3. Cultural competency required.
4. Possess excellent organizational and problem-solving skills and have the ability to prioritize.
5. Be willing to travel to provide outreach presentations. Have current CA Driver's License, and available vehicle, and valid liability insurance.
6. Experience with intermediate computer skills including word processing, data entry and generating reports : specifically, Word, Excel, Health port, i2i and PowerPoint
7. Process the ability to perform a variety of tasks after training.
EDUCATION :
- High School or equivalent
- Bachelor's Degree or MSW preferred
PHYSICAL ACTIVITY
While performing this work, the incumbent :
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
EQUIPMENT & SOFTWARE OPERATION
The incumbent in this position may operate any / all of the following equipment :
Computer software may include any or all of the following :
