What are the responsibilities and job description for the InfoLink Distribution Assistant position at University of Alberta Students' Union?
About the Opportunity
The InfoLink Distribution Assistant is a temporary position that assists InfoLink and the ONEcard Program with the distribution of ONEcards and U-Pass information to University of Alberta students. Distribution Assistants are required at our Fall Distribution Event for the 2024-2025 academic year.
This role focuses on delivering exceptional customer service to students by providing them with concise and relevant information about their ONEcard and the U-Pass program. Distribution Assistants provide referrals to the appropriate offices or contacts when a question arises that they are not able to address themselves.
Working Conditions
- Work occurs on site at the University of Alberta North Campus and requires in-person interaction with large groups of people
- Hours of work are between the hours of 8:15am to 4:30pm, Monday to Friday
- Some additional weekend shifts available (August 31, September 1 & 2)
- Standard hours per week are between 12 to 16 hours
- Uniform (t-shirt) will be provided and must be worn while on shift
- Training will be provided prior to the first shift in August
Core Duties
- Provide general assistance to the InfoLink and ONEcard Program staff in preparation for the distribution event. This includes:
- Sorting and organizing pre-printed ONEcards to facilitate distribution
- Ensuring the distribution area is tidy and printed information materials are readily available
- Issue ONEcards to University of Alberta students and follow procedures, policies, and FOIP standards surrounding distribution
- Provide accurate information about the functions and services associated with the student ONEcard and ONEcard program
- Provide accurate information regarding the benefits and policies of the Arc Card and U-Pass program
- Direct student questions about the ONEcard program and the U-Pass program to the appropriate offices
- Escalate student concerns and issues appropriately to senior staff
- Assist with line management to ensure the efficiency of distribution processes
- Provide exceptional customer service with a student-centered focus
Minimum Qualifications
The following qualifications are required for a candidate’s application to be considered.
- Must be a returning undergraduate student, enrolled in at least one course for the Fall 2024 term
- Must be eligible to work in Canada
- Must be available to work at least 12 hours per week between August 19, 2024 to September 6, 2024 between the hours of 8:15am to 4:30pm
- Able to work on-site at distribution locations, which includes frequent, in-person interactions with members of the public
- Available for in-person training on August 20, 2024 during the work day
Preferred Qualifications
The following qualifications are preferred but will not disqualify the candidate from consideration if not met.
- Available for shifts that are 3 hours or longer
- Familiarity with the ONEcard program and the University of Alberta campus
- Familiarity with the U-Pass program and the Students’ Union
- Previous customer service experience
- Strong communication and problem solving skills
- Previous experience working in a high-paced environment
- Previous cash/product handling experience
Application Instructions:
Only complete applications received through Bamboo HR will be considered. To be considered complete, applications must have an up-to-date resume and cover letter.
Attached to the cover letter, applicants must also include their Fall 2024 class schedule OR updated availability from August 19 to September 6 for review.
Equity and Inclusion:
The UASU’s mission is to serve, engage, and represent students. To do that well we need an organization that is representative of the students we serve. We are committed to creating a diverse environment that fosters a sense of belonging and empowerment. We actively encourage applications from members of groups experiencing barriers to equity.
Application closes: June 28, 2024 at 10:00am MT
We thank all applicants for their interest, but only shortlisted applicants will be contacted.
Questions regarding this opportunity can be directed to Kaycee Sepnio (she/her), InfoLink Program Lead at kaycee.sepnio@su.ualberta.ca.
