Data Analyst

req14843

Arizona Online

Main Campus

Tucson, AZ USA

The Data Analyst is a vital position to the overall growth of the communication and data management design, which allows for proper execution of Arizona Online and its Enrollment Counseling Teams. This position has the direct and primary responsibility of developing and supporting tasks related to the data and reporting management application needs of the Online Recruitment & Enrollment Office. Through the leadership of the Assistant Director, the Data Analyst will provide data analytical support which directly determines how effective our four separate, but unified, Enrollment Counseling teams recruit prospective Arizona Online students.

The Data Analyst will report to and work directly with the Assistant Director, Communication and Data Management on generating and implementing large projects parallel with strategic planning aimed at successful implementation of Arizona Online enrollment populations.

Arizona Online delivers full degree programs and certificates representative of the university’s diversity. Creating opportunities for students to complete degrees from across the sciences, liberal arts, and professional programs, including architecture and planning, business, engineering, and the health sciences. The guiding principle of Arizona Online is quality – in course and program delivery, in student support and success services, and in student engagement.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs.

• Creates, maintains and leads reporting and data driven support tasks and projects.
• Supports contact center platform (Genesys Cloud Dialer Technology) and data management applications.
• Inputs, extracts, and compiles information into and from Genesys Cloud Dialer system, Customer Relationship Management system, and Arizona Online student information system.
• Identifies and reconciles routine and complex data, corrects discrepancies, including the daily review of Genesys Cloud Dialer lists and Customer Relationship Management System audit queries.
• Produces routine and specialized reports. Disseminates reports according to established procedures.
• Uses business intelligence and data analytics techniques to respond to, coordinate, and execute information requests.
• Participates in analyzing user requests and designing, implementing, and maintaining applications systems in response to user needs.
• Responds to requests for support and training on relevant data management applications and to troubleshoot data challenges.
• Performs related duties as assigned or required to meet departmental needs.
• Additional duties as assigned.

Knowledge, Skills, and Abilities:

• Strong interest and aptitude in data analysis.
• Ability to present complex data in a succinct, meaningful way to a variety of audiences.
• Strong technical knowledge developing queries and reports from relational databases.
• Flexibility to work shifts during the hours of operation.
• Strong organizational and verbal communication skills.
• Strong ability to relate to others through different communication styles.
• Ability to work well within groups and teamwork atmosphere.
• Ability to work autonomously within established procedures and practices.
• Advanced knowledge in Microsoft Office Suite (Excel, Word, PowerPoint, SharePoint, Teams).
• Knowledge and use of principles, theories and concepts of Data Science.
• Excellent written communication and presentation skills.
• Ability to provide informed feedback remotely or face-to-face comfortably and professionally.
• Ability to meet deadlines amd organizational, project, and time management skills.
• Ability to function both independently and as a member of a team.
• Detail orientated; ability to identify trends and patterns.
• Demonstrated above average analytical skills.

• Master’s degree in Data Science, Data Management, Data Analytics, Business Analytics, Software Development, Data Management Support, or related field.
• Previous call center experience using a dialer in an in-bound and out-bound environment.
• Demonstrated experience working with complex data.
• Experience successfully building and maintaining customer relationships at multiple levels.

Exempt

Full Time

40

1.0

Fiscal

Planning and Analysis

Yes - Full Benefits

$49,000

salary at 1.0 full-time equivalency (FTE)

7

PC1

Data Analysis

Planning & Analysis

Name-based criminal background check (non-security sensitive)

1

5/29/2023

Marqus Dorame
marqusdorame@arizona.edu

5/5/2023

Yes

Resume and Cover Letter

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As a Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.