What are the responsibilities and job description for the Financial Aid Specialist position at University of Arkansas at Fort Smith?
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Closing Date : 03 / 10 / 2025
Type of Position : Clerical
Workstudy Position : Job Type :
Regular
Work Shift :
Day Shift (United States of America)
Sponsorship Available :
Institution Name :
University of Arkansas at Fort Smith
University of Arkansas – Fort Smith
The University of Arkansas - Fort Smith is a dynamic, mid-sized public university that’s redefining higher education. We’re on a mission to provide transformative, hands-on learning experiences for students of all backgrounds and aspirations. Our multi-faceted approach to education offers a wealth of opportunities, with over 70 academic programs, including certificates, associate, bachelor’s, and master’s degrees. We’re committed to building a diverse community that mirrors Arkansas’s rich tapestry, reflecting our dedication to serving the state’s varied population while enhancing the quality of our institution.
As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life, and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10 percent of employee salary.
Fort Smith, Arkansas
Nestled along the Arkansas River, this vibrant city offers a perfect blend of history, culture, and natural beauty. Immerse yourself in the rich heritage of the Old West at the Fort Smith National Historic Site, explore the eclectic local art scene, or take a scenic stroll along the picturesque riverfront trails. With a welcoming community, diverse dining options, and a thriving downtown, Fort Smith is the ideal destination for history enthusiasts and those seeking modern amenities.
Thank you for your interest in joining our university. Below you will find details for the position including any supplementary documentation and / or questions you should review before submitting your application. For general application assistance or if you have questions about a job posting, please contact Human Resources at (479) 788-7080.
If you have a disability and need assistance with the hiring process please contact Human Resources at 479-788-7080. Applicants are required to submit a request for each position to which they have applied.
Department :
Financial Aid Client Services
Department's Website :
Summary of Job Duties :
The Financial Aid Specialist works under general supervision and primarily involves providing student-centered customer service, both in-person and through various communication channels. The role includes assisting students and families with completing the Free Application for Federal Student Aid (FAFSA), financial aid applications, and student loan processes. Additionally, the position ensures proper documentation management and updating in the university's system and supports data collection and reporting tasks. The position reports to the Assistant Direct of Financial Aid Client Services.
Qualifications :
Required Education and / or Work Experience : Minimum qualifications include a formal education equivalent of a high school diploma; plus one years’ experience in a clerical field, customer service or related area. Other job related education and / or experience may be substituted for part of these requirements.
Preferred Education and / or Work Experience : Associate’s degree and / or experience in higher education is preferred.
Knowledge, Skills, and Abilities : To perform the job successfully, the following competencies are required for the essential functions of this position :
- Knowledge of best practices in providing excellent customer service, particularly in a higher education setting.
- Demonstrate a friendly, helpful attitude and commitment to making a difference for students.
- Understanding of financial aid processes, including FAFSA, student loans, scholarships, and grants.
- Ability to clearly explain complex financial aid information in a simple, understandable way.
- Ability to successfully function within a fast paced, stressful environment, while maintaining accuracy and attention to detail.
- Understand FERPA and the highly confidential nature and scope of this position.
- Commitment to a high level of quality customer service.
- Professional demeanor
- Computer proficiency is required particularly with Microsoft Office suite.
- Ability to maintain confidentiality.
Summary of Job Duties :
Additional Information :
Working Relationships : Ability to work efficiently and collaboratively with prospective and current students and families, administrators, staff, faculty, and alumni as well as campus guests, donors, and community members.
List Employees Supervised : This position has no supervisory responsibility.
Special Job Dimensions : Work performed primarily in an office setting. While performing the duties of this job, the employee regularly exhibits digital dexterity when entering data into computer. The employee frequently sits for extended periods of time, and occasionally stands and walks. Vision demands include close, relatively detailed vision when focusing on a computer screen. Employee regularly talks and hears. Employee occasionally lifts items up to 50 pounds. Routine work schedule Monday through Friday, 8 : 00am to 5 : 00pm with occasional overtime and travel required
Background Check Requirements. Criminal Background Check and Motor Vehicle Registry (MVR) Check.
Salary Information : 29,629 / year
Required Documents to Apply :
Cover Letter / Letter of Application, List of three Professional References (name, email, business title), Resume, Unofficial / Official Transcript(s)
Optional Documents :
Proof of Veteran Status
Special Instructions to Applicants :
Recruitment Contact Information :
HR 479-788-7080
Pre-employment Screening Requirements :
Criminal Background Check
This position may be subject to a pre-employment criminal background check, sex offender registry check, financial history background check, and / or drug screening. A criminal conviction or arrest pending adjudication and / or adverse financial history alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background checks and drug screening information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.
Persons must have proof of legal authority to work in the United States on the first day of employment.
All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
Constant Physical Activity :
Hearing, Manipulate items with fingers, including keyboarding, Sitting, Talking
Frequent Physical Activity :
Reaching, Standing, Walking
Occasional Physical Activity :
Crouching, Grasping, Pulling, Pushing
Benefits Eligible :
Salary : $29,629
