Access Coordinator II/ III - Medical Access

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Closing Date

05/03/2025

Type of Position

Job Type

Regular

Work Shift

Day Shift (United States of America)

Sponsorship Available

No

Institution Name

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy
  
  

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department

ICE | IMSL PA Medical Access MSS

Department's Website:

Summary of Job Duties

This posting will fill for multiple positions for Access Coordinator II and Access Coordinator III

The Access Coordinator II works under supervision and provides comprehensive support for the patient care activities. This position may meet, greet, and assists the public, answer telephones and/or may coordinate appointments, referrals, consults, tests and/or procedures, check-in and registers patients, check-out patients, and collects payments and issues receipts, verifies insurance coverage and responds appropriately to the requirements of third- party payers. Assists with coordinating hospital admissions and surgery scheduling. This position must be able to perform all duties of the Access Coordinator I level and performs other duties to support the patient care activities as needed.

AND

The Access Coordinator III works under supervision to function as a patient resource for all scheduling and billing questions and to facilitate comprehensive patient data collections, timely and accurate billing, prompt collections of payment for services rendered, facilitates scheduling coordination and conflicts. This position must be able to perform all duties of the Access Coordinator I & II level and performs other duties to support the patient care activities as needed.

Qualifications

Access Coordinator II

Minimum Qualifications

• High School or GED with Two (2) years of customer service or healthcare experience.
• Good communication skills, basic proficiency with computers (preferably MS Office), excellent telephone etiquette skills, and general knowledge of office machines including printers and scanners.
• Excellent Customer service skills.
  
  

Preferred Qualifications

• Knowledge in basic medical terminology, medical terminology within Three (3) months of hire.
  
  

Access Coordinator III

Minimum Qualifications

• High School Diploma or GED PLUS Three (3) years experience in registration, billing, or scheduling in a healthcare environment.
• Good communication skills, computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines including printers and scanners.
• Excellent customer service skills.
• Knowledge in basic medical terminology.
  
  

Preferred Qualifications

• CHAA Certification
  
  

Additional Information

Access Coordinator II

Responsibilities

• Schedules, reschedules, coordinates and cancels appointments using the hospital systems; conducts pre-registration as needed
• Inputs and/or updates accurate patient information
• Creates new patient charts and accesses systems for orders as appropriate
• Conducts insurance verification and benefit explanation by running eligibility on patients, requests outside records, and gathers outside medical records from referrals as needed
• Meets, greets, and assists the public, answers telephones in a professional and friendly manner
• Deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements
• Consistently utilizes communication devices and keeps accurate records as required
• Demonstrates effective service recovery skills
• Attends required hours of training and/or in-services
• Attends staff meetings and participates in the orientation and/or training of new staff
• Participates in annual educational needs and assessment
• Maintains required job skill competencies and completes skill assessment annually
• Completes and maintains documentation of continuing education hours annually
• Performs other duties as assigned
  
  

Access Coordinator III

Responsibilities

• Records daily and monthly statistics and communicates any medical records issues
• Schedules and coordinates appointments and surgeries or tests using hospital systems by processing visit notifications of patients
• Ensures adequate stock of supplies, and cleans and maintains equipment and waiting rooms
• Conducts pre-registration, inputs and/or updates patient information, processes walk-ins, creates new patient charts, and accesses systems for orders
• Conducts insurance verification and benefits explanation by running eligibility on patients, requesting outside records and gathering outside medical records from referrals and files patient charts as needed.
• Conducts authorizations and pre-certifications, tracks pre-authorizations, and maintains referrals
• Collects and posts payments and issues receipts. Reconciles daily deposit and batch dollars and counsels patients on any and all related financial information
• Performs other duties as assigned
  
  

Physical Requirements

Stand: Constantly

Sit: Constantly

Walk: Constantly

Bend, crawl, crouch, kneel, stoop or reach overhead: Occasionally

Lift and carry weight: 20 lbs.

Push and pull weight: 20 lbs.

Use hands to touch, handle or feel: Constantly

Talk: Constantly

Hear: Constantly

Taste or smell: Occasionally

Read, concentrate, and think analytically: Constantly

Physical Environment: Inside Medical Facility Environment

Noise Level: Moderate

Visual Requirements: Color discrimination, Depth perception, Far visual acuity, Near visual acuity

Hazards: None

Salary Information

Commensurate with education and experience

Required Documents to Apply

List of three Professional References (name, email, business title), Resume

Optional Documents

License or Certificate (see special instructions for submission instructions), Proof of Veteran Status

Special Instructions to Applicants

Recruitment Contact Information

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity

Frequent Physical Activity

Occasional Physical Activity

Benefits Eligible

Yes