Collections Specialist

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Closing Date

04/03/2025

Type of Position

Staff (Non-Classified)

Workstudy Position

No

Job Type

Regular

Work Shift

Day Shift (United States of America)

Sponsorship Available

No

Institution Name

University of Arkansas at Little Rock

The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation.

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

If you have a disability and need assistance with the hiring process please contact Human Resources at 501-916-3180.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 501-916-3180.

Department

Student Accounts

Department's Website

https://ualr.edu/bursar/

Summary Of Job Duties

The Collections Specialist is responsible for reconciling multiple accounts in the Bursar's Office. This position requires analytical thinking, attention to detail, and organization. They must have exceptional communication, customer service, and reconciliation skills in performing all assigned duties and maintain responsiveness to the needs of external and internal customers through courteous and professional behavior. This position is governed by state and federal laws and agency/institution policy.

Qualifications

Required Education and/or Experience:

• A bachelor's degree or higher in general business, finance, accounting, or a related field;
• Must have at least two (2) years of experience in accounting, reconciliation, and customer service;
• Technical experience is required.
  
  

Preferred Education And/or Experience

• Experience in higher education; not required but preferred;
• Demonstrate written and verbal communication skills and experience in working in a positive team environment with strong interpersonal and relationship skills;
• Experience with Banner, Workday, or other higher education applications.
  
  

Job Duties And Responsibilities

• Assist students via phone, in person, and email (including studentaccounts@ualr edu) with questions, issues, and concerns about their accounts;
• Provide efficient and positive customer service to all students, faculty, and staff;
• Prepare Statements of Account for students and collection agencies as needed, providing support with the reconciliation of account statements when necessary;
• Process all tuition discount forms for UA System employees and/or family members;
• Work with Records and Registration and Financial Aid regarding all consortium courses;
• Bill and reconcile Clinton School revenue and Foundation scholarships in conjunction with Financial Aid;
• Manage the collections process, which includes notifying students about collections, processing accounts for collection agencies, maintaining accurate collections records (including bankruptcy cases), collaborating with collection agencies to ensure accurate reporting, and reconciling account balances;
• Manage debt set-off program and all correspondence, including yearly submission and monthly reconciliation with the Arkansas Department of Finance and Administration; notify collection agencies of any debt set-off payments;
• Create journal vouchers/credit memos to correct accounting errors, incorrect postings, or deposits and ensure proper reconciliation of adjustments;
• Maintain internal payment plans for students, reconciling posted payments and outstanding balances;
• Post all debt set-off and collections payments to student accounts, ensuring proper reconciliation with financial records; special accounts (Clinton, Washington Center, Study Abroad) to maintain accurate financial records;, and adjust, reconcile
• Monitor, reconcile, and adjust special accounts (Clinton, Washington Center, Study Abroad) to maintain accurate financial records;
• Work extended hours as needed during peak times;
• Other duties as assigned.
  
  

Knowledge, Skills, And Abilities

• Possess superior verbal and written communication skills and interpersonal skills;
• Must be self-motivated, creative, customer-service-focused, and detail-oriented;
• Demonstrated ability to work in a fast-paced, multi-tasking environment; strong interpersonal and relationship skills;
• Knowledge of customer service techniques;
• Proficiency in the use of information technology applications;
• Must be organized and able to work on multiple projects at once while staying on track and producing results as scheduled;
• Ability to comprehend and assimilate technical and business-related documents;
• Ability to work independently, collaboratively, and as a team player;
• Ability to coordinate and collaborate with other departments to ensure proper reconciliation of student accounts and financial records;
• Knowledge of accounting principles, reconciliation processes, and database management;
• Knowledge of applicable laws, regulations, and policies of assigned sections;
• Ability to handle high-pressure situations while maintaining professionalism;
• Ability to conduct research, perform basic quantitative quality assurance reviews, reconcile discrepancies, and prepare reports;
• Strong organizational skills with an emphasis on accuracy and reconciliation of financial transactions;
• Ability to apply policies, procedures, and other applicable regulations associated with the assigned department or program;
• Ability to effectively communicate in person, over the phone, and in writing to all customers while providing excellent customer service.
  
  

Additional Information

Please upload all required documents in the "Resume" attachment section of your application (before hitting the submit button), if you want to be considered for this position.

Salary Information

$48,000

Required Documents to Apply

Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume

Optional Documents

Special Instructions to Applicants

Recruitment Contact Information

Kesha Robinson, Director of Student Accounts, kjrobinson2@ualr.edu

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements

Criminal Background Check, Financial Credit Check, Sex Offender Registry

The University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity

N/A

Frequent Physical Activity

Hearing, Manipulate items with fingers, including keyboarding, Sitting, Talking

Occasional Physical Activity

Lifting, Pulling, Pushing, Walking

Benefits Eligible

Yes