Patient Services Associate - PRI Inpatient Units

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Closing Date

05/03/2025

Type of Position

Job Type

Regular

Work Shift

Shift Vary (United States of America)

Sponsorship Available

No

Institution Name

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy
  
  

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department

ICE | BHSL Clinical Staff

Department's Website

Summary of Job Duties

This posting will fill multiple positions

The Patient Services Associate (PSA) in the Psychiatric Research Institute (PRI) is a specifically trained member of the unit-based care team who provides both clerical and patient care support. The PSA works under the direct supervision of the Clinical Services Manager (CSM) and under the direction of the RN, performs tasks and duties for which they possess the competency that do not require a licensed practitioner. In the clerical support role, duties include assisting with processing of medical records for patient admission and discharge and receptionist for the nursing unit.

PRI Inpatient Units include the General Adult Inpatient Unit, the Women's Unit, the Child Diagnostic Unit, and the off-campus Pulaski County Regional Crisis Stabilization Unit.

Qualifications

Minimum Qualifications

• High School Diploma, GED, or formal education equivalent
• 1 year of work experience in the Health Care field or in a service-oriented position
• Excellent oral and written communication skills, ability to accept and follow written and verbal instructions, ability to communicate following Guest Care guidelines
• Successful completion of the UAMS PCT and PSC courses
  
  

Additional Information

Employee must successfully complete a UAMS-sponsored conflict management training to identify, prevent, and mitigate disruptive behaviors using methods such as non-escalation, de-escalation, personal protection from physical assaults, and physical alternatives within six months of hire.

Responsibilities

• Assists patients with direct patient care. Accepts direction from RN and team members and follows through on delegated patient care activities.
• Provides appropriate grooming/oral hygiene and comfort measure and assists patients with mobility-related activities.
• Accurately and promptly documents all patient care tasks, vital signs, ADL, wave tests, and I & O's per unit and department standards.
• Obtains patient report and communicates with RN regarding patient care. Informs nurse of patient requests or complaints.
• Carries out Plan of Care for patient using a Multidisciplinary Approach delegated by Team Leader.
• Communicates effectively with other team members to facilitate patient care.
• Assists patients and visitors with information and/or solutions to problems.
• Serves as a resource to support department member in performance of duties. Notifies appropriate staff of problems requiring prompt intervention.
• Assists with admission, transfer, and discharge of patients.
• Transports patients to other areas of the hospital as directed.
• May perform other duties as assigned.
  
  

Physical Requirements

Stand: Frequently

Sit: Occasionally

Walk: Frequently

Bend, crawl, crouch, kneel, stoop or reach overhead: Occasionally

Lift and carry weight: 50 lbs.

Push and pull weight: 50 lbs.

Use hands to touch, handle or feel: Frequently

Talk: Frequently

Hear: Continuously

Taste or smell: Occasionally

Read, concentrate, and think analytically: Continuously

Physical Environment: Inside Medical Facility Environment

Noise Level: Moderate

Visual Requirements: Color discrimination, Depth perception, Far visual acuity, Near visual acuity

Salary Information

Commensurate with education and experience

Required Documents to Apply

List of three Professional References (name, email, business title), Resume

Optional Documents

Proof of Veteran Status

Special Instructions to Applicants

Recruitment Contact Information

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity

Frequent Physical Activity

Occasional Physical Activity

Benefits Eligible

Yes