Support Services Specialist

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Closing Date : 01 / 28 / 2025

Type of Position : Disability Resources

Workstudy Position : Job Type :

Regular

Work Shift :

Sponsorship Available :

Institution Name :

University of Arkansas, Fayetteville

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation's top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance Arkansas and build a better world through education, research and outreach by providing transformational opportunities and skills, promoting an inclusive and diverse culture and climate, and nurturing creativity, discovery and the spread of new ideas and innovations.

The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation's strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.

If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Applicants are required to submit a request for each position of which they have applied.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.

Department :

Assistive & Instructional Technology

Department's Website :

Summary of Job Duties :

The Support Services Specialist will be responsible for recruiting and assigning note-takers in classes with active requests for this accommodation and compensating note-takers. The Support Services Specialist will provide direct support to students by reviewing and processing expedited applications, reviewing disability documentation, and by working directly with students in formulating a campus navigation plan for those who have both temporary and permanent disabilities. Also responsible for the storage and accurate inventory of accessible furniture / equipment. In addition, the Support Services Specialist is responsible for coordinating third party transcription and interpreting services, as well as communicating with faculty on how these services will be facilitated in their classes. The Support Services Specialist will troubleshoot issues with the transcription, interpreting, and note-taking programs as they arise and communicate with students with disabilities and faculty regarding the services. The Support Services Specialist will assist the Document Conversion Lab Manager, Office Manager, and Administrative Support staff as needed. This position requires that records, requests, and communication be kept confidential, and that data be compiled as requested.

Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Qualifications :

Minimum Qualifications :

• At least two or more years of customer service experience
• Experience working with individuals with disabilities
• Experience in program administration or a related area

Applicable equivalencies may be considered for the above qualifications.

Preferred Qualifications :

Knowledge, Skills, & Abilities (KSAs) :

Additional Information :

Salary Information :

43,923 (Commensurate with education and experience)

Required Documents to Apply :

Cover Letter / Letter of Application, List of three Professional References (name, email, business title), Resume

Optional Documents :

Proof of Veteran Status

Recruitment Contact Information :

Desma Hurley

All application materials must be uploaded to the University of Arkansas System Career Site

Please do not send to listed recruitment contact.

Special Instructions to Applicants :

Pre-employment Screening Requirements :

Criminal Background Check, Sex Offender Registry

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and / or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds inclusion, opportunity, educational excellence and unparalleled access for all.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity :

Manipulate items with fingers, including keyboarding, Sitting

Frequent Physical Activity :

Hearing, Standing, Talking

Occasional Physical Activity :

N / A

Benefits Eligible :

Salary : $43,923