Care Management Assistant- Weekend Days

Closing Date:

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click theApply link/button.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department's Website:

Minimum Qualifications:

• High School Diploma/GED plus three (3) years of administrative/documentation experience

OR

• Associates Degree plus one (1) year of administrative/documentation experience

Preferred Qualifications:

• Bachelors degree in Health Sciences field

Additional Information:

Responsibilities:

• Works collaboratively with the RN Care Manager and Social Work team members focused on care of the patient and family to facilitate timely discharges and support a smooth transition to the next level of care for all patients.

• Communicates the coordinated referrals to post discharge providers including home health, home and inpatient hospice, Long Term Acute Care facilities, Skilled Nursing Facilities, Assisted Living facilities, transportation and others as needed for a safe discharge plan.

• Gathers and provides all relevant information needed by facilities to provide for care transitions, following policy with regards to release of information.

• Conducts follow-up calls with providers to ensure receipt of needed information and expected timing of acceptance.

• Arranges discharge appointments for patients following up at UAMS or other community providers.

• Ensures the appointments are listed as part of the patients discharge education.

• Demonstrates a working knowledge of payerbenefits (Medicare, Medicaid as well as managed care and commercial payors). Completes required regulatory documentation for patient admissions with the guidance of Care Management team (examples include but not limited to MOON notices, Medicare Important Messages etc.).

• Meets face to face with hospitalized patients as part of this process.

Special knowledge, abilities and skills:

• Computer/keyboard skills

• Telephone etiquette

• General knowledge of office equipment

• Medical Terminology

• Experience working with DME companies or other post-acute care organizations

Experience, amount (in years) and type:

• Customer service experience

• Registration and appointment scheduling experience with EPIC

Customer Service: Interacts with and assists the public in a professional and friendly manner as needed. Demonstrates effective communication skills; communicates accurate and complete information; maintains strict confidentiality when necessary. Demonstrates positive working relationships with co-workers, management team, and ancillary departments; follows the Core Concepts of Patient and Family Centered Care and the Basic Code of Conduct Guidelines. Assist internal and external stakeholders as needed with exceptional customer service.

Salary Information:

Required Documents to Apply:

Please contact askrecruitment@uams.edufor any recruiting relatedquestions.

All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.