Extra Help Assistant - MidSOUTH IT

Closing Date:

The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation.

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click theApply link/button.

If you have a disability and need assistance with the hiring process please contact Human Resources at 501-916-3180.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 501-916-3180.

Required Education and/or Experience:

• High School diploma or GED;
• Must be enrolled in an IT-focused degree plan or other related degree plan.

Preferred Education and/or Experience:

• Bachelor's degree in Management Information Systems (MIS) or Computer Science.

Job Duties and Responsibilities:

• Responsible for working with the team members to consult in the development, maintenance, and administration of the MidSOUTH network, including LANs, WAN, wireless, and telecommunication;
• Maintain contact with UA Little Rock computing services regarding MidSOUTH's domain;
• Ensure the daily performance of applications and network systems;
• Label and document data communication lines, hardware configurations, and software configurations at the direction of the IT Manager or Senior Network and System Administrator;
• In conjunction with the Senior Network and System Administrator, assists and/or ensures setup, maintenance, and troubleshooting of system-wide applications, including the Windows Servers, telecommunication, virus protection, and wireless systems;
• Responsible for the creation, maintenance, and troubleshooting of user and other accounts and settings for MidSOUTH's Active Directory, Group Policy, email, and telecommunication systems;
• Implement solutions to resolve assigned help desk tickets and communicate solutions to other MidSOUTH IT staff and to the MidSOUTH staff person making the help request;
• Maintain, update, and troubleshoot business software and updates across MidSOUTH's statewide network;
• Respond to email and/or phone calls from vendors to ensure proper network and systems operations and future development;
• Write technical and client support documents as directed;
• Perform other duties as assigned within the scope of Network/Systems Administration;
• Provide support and expertise for Zoom training, Zoom Webinars, and Zoom Rooms.

Knowledge, Skills, and Abilities:

• Knowledge of general computing applications;
• Knowledge/experience with Zoom Meetings and webinars;
• Knowledge/experience with Windows servers;
• Knowledge of Cisco networking equipment;
• Proficient in virtualization technologies;
• Excellent writing, verbal, customer service, and organizational skills;
• Troubleshooting/problem-solving skills;
• Ability to work well both independently and as part of a team;
• Ability to work outside of normal working hours;
• Ability for occasional in-state and overnight travel.

Additional Information:

All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

The University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.