What are the responsibilities and job description for the Eating Disorders Case Manager (9313C) University Health Services 77650 position at University of California Berkeley?
Eating Disorders Case Manager (9313C) University Health Services 77650 About Berkeley
At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
As a world-leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice. Since our founding in 1868, we have driven innovation, creating global intellectual, economic and social value.
We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity-focused community that views education as a matter of social justice. Please consider whether your values align with our Guiding Values and Principles , Principles of Community , and Strategic Plan .
At UC Berkeley, we believe that learning is a fundamental part of working, and provide space for supportive colleague communities via numerous employee resource groups (staff organizations). Our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our full-time staff employees with up to 80 hours (10 days) of paid time per year to engage in professional development activities. Find out more about how you can grow your career at UC Berkeley.
Departmental Overview
As a national collegiate leader, UC Berkeley's University Health Services (UHS) provides comprehensive medical, mental health, insurance and health promotion services to all Berkeley students, and a variety of health programs for faculty and staff. Approximately 65,000 visits occur annually including Primary Care, Urgent Care, Occupational Health and Specialty Clinics. Services are designed to minimize the impact of illness, emotional distress and injury on studies and work. Coupled with health promotion and public health programs, UHS reaches all segments of the Berkeley campus community. Learn more about us by visiting uhs.berkeley.edu .
Application Review Date
The First Review Date for this job is: 5/1/25. This job will remain open until filled.
Responsibilities
PATIENT CARE
Assists and supports Eating Disorders team by providing case management of patients, especially those requiring coordination of care between multiple UHS services (e.g. Social Services, Nutrition, and Primary Care) and/or external providers
Provides case management for Eating Disorders patients in collaboration with Primary Care, Urgent Care, Social Services counselors, and Registered Dieticians.
Case management may include: regular phone or in-person patient visits, responding to patient-initiated contacts by phone or secure message, identification of patient-centered solutions to overcoming barriers to care, facilitation of internal and/or external referrals, health system navigation, completing requested or required documentation, advocacy and communication with campus or community partners, coordination of multidisciplinary case conferences, tracking patients lost and follow-up.
Works with patients to develop a patient-centered care plan, which may include employing various psychosocial and psychological techniques (e.g., behavioral activation, problem solving, goal setting, motivational interviewing and harm reduction techniques).
Documents patient progress, treatment recommendations, interventions and patient response in the EHR and other required systems so as to facilitate the sharing of information with other involved providers and coordination of care
Tracks patients who have not followed-up with treatment recommendations and works with ED Treatment Team providers and patients to determine the need for follow-up and barriers to treatment adherence.
Participates in weekly Eating Disorders Team Meetings
Assists patients and ED Treatment team in supporting medication management as prescribed by Primary Care and medical providers
Participates in regularly scheduled caseload consultation with Eating Disorders Team members. If the patient is not participating in treatment, the Eating Disorders Care Manager works with the patient and other clinical staff to identify and address the barriers to treatment adherence.
For patients without current mental health support, provides support for patients awaiting initial Eating Disorders counseling appointments and communicates acute issues to Eating Disorders providers.
Works with any involved counselor to follow up with at-risk patients who miss initial Eating Disorders intake appointments.
COLLABORATION
Works directly with all clinic providers, support staff, other professionals and supervisors to ensure that the patient is receiving all applicable integrated health services aimed at improving the patient's physical and mental health.
Supports colleagues by offering and accepting assistance, sharing information, and utilizing resources effectively.
Participates in regularly scheduled and clinically indicated ad hoc consultation meetings with colleagues to discuss relevant aspects of patient care and help to ensure positive patient outcomes.
Works with providers referring patients to the Eating Disorders service to ensure appropriate and streamlined access to care.
Participates in a care management team
COMMUNICATION
Demonstrates an active investment in organizational and unit goals to improve patient service.
Promotes the development of collaborative relationships with peers and other health professionals by articulating practice issues and communicating through appropriate organizational channels.
Assumes responsibility for obtaining and sharing relevant information to enhance teamwork and the delivery of quality patient care including collaboration in the preparation of patient education materials.
Participates in staff meetings.
Demonstrates concern, courtesy and empathy for the patient.
Assesses learning needs and utilizes principles of teaching and learning in the education of patients and colleagues.
Handles conflict situations appropriately and works towards resolution.
Implements University and UHS policies and procedures to assure a consistently high level of patient care, safety and customer service.
Uses shared decision-making techniques to work proactively with the patient around the care plan and communicates plans to the care team.
Assists with monitoring and tracking patients as they navigate services within University Health Services and referrals to off-campus treatment.
Routinely conveys information from contacts with the patient to the appropriate care providers through the Electronic Health Records system.
CARE MANAGEMENT DEVELOPMENT
Identifies improvements to systems, practices, and procedures and advocates recommendations to leadership.
Works with the Eating Disorders team and leadership to develop protocols aimed at improving care delivery for at-risk patients and support Eating Disorders providers using such protocols.
Develops, maintains, and shares internal UHS, campus, and community resources as appropriate with patients and staff to promote efficient quality care, including working with community providers and referral sources to streamline off-campus referrals and care for patients.
Assists in developing a care management team for student mental health, including participation in Student Mental Health care manager team meetings and working to enhance and facilitate care coordination services across UHS.
ORGANIZATIONAL RESPONSIBILITIES
Adheres to principles of quality, customer oriented standards
Demonstrates professionalism, courtesy, and sensitivity in all interactions with patients and staff
When assigned, actively participates on UHS committees and/or the development of new programs/ideas
Documents and refers administrative inquiries, patient complaints/concerns to appropriate supervisors
Is knowledgeable of patient rights and responsibilities, rules of confidentiality and patient privacy
Readily accepts additional responsibility including assisting with the evaluation of unit operation/efficiency
Maintains patient records appropriately including confidentiality and completeness of notes. This includes written and electronic records
Is knowledgeable of UHS and campus departments, services, locations
Is knowledgeable of operational, administrative, business, and personnel policies
Works collaboratively with University Health Services staff
Demonstrates flexibility and adaptability as health care practices and related technology change
Other duties as assigned
Required Qualifications
Education
Masters in Social Work
Masters in Counseling
Licenses & Certifications
Current California state license (LCSW or MFT) or ability to obtain a California license by position start date
Knowledge, Skills & Abilities
Masters in Social Work, Marriage and Family Therapy, or Counseling and current California state license (LCSW or MFT) or ability to obtain a California license by position start date
Experience in the assessment of and ability to work with high risk populations, including severe and complex mental health and Eating Disorders concerns
Advanced intervention skills, including case management and evidence-based psychosocial and psychotherapeutic approaches
Working knowledge of college developmental and mental health issues including dual diagnoses
Experience working with and commitment to addressing the needs of multicultural and marginalized populations
Effective verbal and presentation skills, computer literacy
Working knowledge of applicable laws and standards of professional conduct
Expertise working in a collaborative manner with diverse patient groups, medical and mental health staff, and campus and community partners
Effective skills in communication, coordination and consultation
Preferred Qualifications
At least 3 years post-licensure
Experience working with multicultural and marginalized college student populations in university counseling
Working knowledge of electronic health records
Interest in continuing development of this new role
Salary & Benefits
For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.
Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.
The budgeted salary range that the University reasonably expects to pay for this position is Step 1 $89,616.56 - Step 11 $109,263.07.
This is a 80%, full-time (32 hours per week), career position that is eligible for full UC benefits.
This position is exempt and paid monthly.
At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
As a world-leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice. Since our founding in 1868, we have driven innovation, creating global intellectual, economic and social value.
We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity-focused community that views education as a matter of social justice. Please consider whether your values align with our Guiding Values and Principles , Principles of Community , and Strategic Plan .
At UC Berkeley, we believe that learning is a fundamental part of working, and provide space for supportive colleague communities via numerous employee resource groups (staff organizations). Our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our full-time staff employees with up to 80 hours (10 days) of paid time per year to engage in professional development activities. Find out more about how you can grow your career at UC Berkeley.
Departmental Overview
As a national collegiate leader, UC Berkeley's University Health Services (UHS) provides comprehensive medical, mental health, insurance and health promotion services to all Berkeley students, and a variety of health programs for faculty and staff. Approximately 65,000 visits occur annually including Primary Care, Urgent Care, Occupational Health and Specialty Clinics. Services are designed to minimize the impact of illness, emotional distress and injury on studies and work. Coupled with health promotion and public health programs, UHS reaches all segments of the Berkeley campus community. Learn more about us by visiting uhs.berkeley.edu .
Application Review Date
The First Review Date for this job is: 5/1/25. This job will remain open until filled.
Responsibilities
PATIENT CARE
Assists and supports Eating Disorders team by providing case management of patients, especially those requiring coordination of care between multiple UHS services (e.g. Social Services, Nutrition, and Primary Care) and/or external providers
Provides case management for Eating Disorders patients in collaboration with Primary Care, Urgent Care, Social Services counselors, and Registered Dieticians.
Case management may include: regular phone or in-person patient visits, responding to patient-initiated contacts by phone or secure message, identification of patient-centered solutions to overcoming barriers to care, facilitation of internal and/or external referrals, health system navigation, completing requested or required documentation, advocacy and communication with campus or community partners, coordination of multidisciplinary case conferences, tracking patients lost and follow-up.
Works with patients to develop a patient-centered care plan, which may include employing various psychosocial and psychological techniques (e.g., behavioral activation, problem solving, goal setting, motivational interviewing and harm reduction techniques).
Documents patient progress, treatment recommendations, interventions and patient response in the EHR and other required systems so as to facilitate the sharing of information with other involved providers and coordination of care
Tracks patients who have not followed-up with treatment recommendations and works with ED Treatment Team providers and patients to determine the need for follow-up and barriers to treatment adherence.
Participates in weekly Eating Disorders Team Meetings
Assists patients and ED Treatment team in supporting medication management as prescribed by Primary Care and medical providers
Participates in regularly scheduled caseload consultation with Eating Disorders Team members. If the patient is not participating in treatment, the Eating Disorders Care Manager works with the patient and other clinical staff to identify and address the barriers to treatment adherence.
For patients without current mental health support, provides support for patients awaiting initial Eating Disorders counseling appointments and communicates acute issues to Eating Disorders providers.
Works with any involved counselor to follow up with at-risk patients who miss initial Eating Disorders intake appointments.
COLLABORATION
Works directly with all clinic providers, support staff, other professionals and supervisors to ensure that the patient is receiving all applicable integrated health services aimed at improving the patient's physical and mental health.
Supports colleagues by offering and accepting assistance, sharing information, and utilizing resources effectively.
Participates in regularly scheduled and clinically indicated ad hoc consultation meetings with colleagues to discuss relevant aspects of patient care and help to ensure positive patient outcomes.
Works with providers referring patients to the Eating Disorders service to ensure appropriate and streamlined access to care.
Participates in a care management team
COMMUNICATION
Demonstrates an active investment in organizational and unit goals to improve patient service.
Promotes the development of collaborative relationships with peers and other health professionals by articulating practice issues and communicating through appropriate organizational channels.
Assumes responsibility for obtaining and sharing relevant information to enhance teamwork and the delivery of quality patient care including collaboration in the preparation of patient education materials.
Participates in staff meetings.
Demonstrates concern, courtesy and empathy for the patient.
Assesses learning needs and utilizes principles of teaching and learning in the education of patients and colleagues.
Handles conflict situations appropriately and works towards resolution.
Implements University and UHS policies and procedures to assure a consistently high level of patient care, safety and customer service.
Uses shared decision-making techniques to work proactively with the patient around the care plan and communicates plans to the care team.
Assists with monitoring and tracking patients as they navigate services within University Health Services and referrals to off-campus treatment.
Routinely conveys information from contacts with the patient to the appropriate care providers through the Electronic Health Records system.
CARE MANAGEMENT DEVELOPMENT
Identifies improvements to systems, practices, and procedures and advocates recommendations to leadership.
Works with the Eating Disorders team and leadership to develop protocols aimed at improving care delivery for at-risk patients and support Eating Disorders providers using such protocols.
Develops, maintains, and shares internal UHS, campus, and community resources as appropriate with patients and staff to promote efficient quality care, including working with community providers and referral sources to streamline off-campus referrals and care for patients.
Assists in developing a care management team for student mental health, including participation in Student Mental Health care manager team meetings and working to enhance and facilitate care coordination services across UHS.
ORGANIZATIONAL RESPONSIBILITIES
Adheres to principles of quality, customer oriented standards
Demonstrates professionalism, courtesy, and sensitivity in all interactions with patients and staff
When assigned, actively participates on UHS committees and/or the development of new programs/ideas
Documents and refers administrative inquiries, patient complaints/concerns to appropriate supervisors
Is knowledgeable of patient rights and responsibilities, rules of confidentiality and patient privacy
Readily accepts additional responsibility including assisting with the evaluation of unit operation/efficiency
Maintains patient records appropriately including confidentiality and completeness of notes. This includes written and electronic records
Is knowledgeable of UHS and campus departments, services, locations
Is knowledgeable of operational, administrative, business, and personnel policies
Works collaboratively with University Health Services staff
Demonstrates flexibility and adaptability as health care practices and related technology change
Other duties as assigned
Required Qualifications
Education
Masters in Social Work
Masters in Counseling
Licenses & Certifications
Current California state license (LCSW or MFT) or ability to obtain a California license by position start date
Knowledge, Skills & Abilities
Masters in Social Work, Marriage and Family Therapy, or Counseling and current California state license (LCSW or MFT) or ability to obtain a California license by position start date
Experience in the assessment of and ability to work with high risk populations, including severe and complex mental health and Eating Disorders concerns
Advanced intervention skills, including case management and evidence-based psychosocial and psychotherapeutic approaches
Working knowledge of college developmental and mental health issues including dual diagnoses
Experience working with and commitment to addressing the needs of multicultural and marginalized populations
Effective verbal and presentation skills, computer literacy
Working knowledge of applicable laws and standards of professional conduct
Expertise working in a collaborative manner with diverse patient groups, medical and mental health staff, and campus and community partners
Effective skills in communication, coordination and consultation
Preferred Qualifications
At least 3 years post-licensure
Experience working with multicultural and marginalized college student populations in university counseling
Working knowledge of electronic health records
Interest in continuing development of this new role
Salary & Benefits
For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.
Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.
The budgeted salary range that the University reasonably expects to pay for this position is Step 1 $89,616.56 - Step 11 $109,263.07.
This is a 80%, full-time (32 hours per week), career position that is eligible for full UC benefits.
This position is exempt and paid monthly.
Salary : $89,617 - $109,263
