What are the responsibilities and job description for the PSR 2 - OBGYN Clinic position at University of California Davis Health System?
PSR 2 - OBGYN Clinic
Job Summary
The PSR 2 is responsible for sustaining an environment of intrinsic goodwill for the practice while providing optimum services to patients and visitors. This position will float to all Hospital Operations business units to perform a variety of duties, providing front desk office support, patient registration, patient discharge support, patient-related hospitality, and call center support, for the assigned department / clinical team within the Hospital Operations, including various shifts and length of assignments.
Apply By Date : February 28
2025 at 11 : 59 PM
Minimum Qualifications
- High School / GED equivalent or related work experience
- Interpersonal skills to establish and maintain effective working relationships with all co-workers; to consistently interact with patients and other members of the public with patience, courtesy and professionalism, both in person and on the telephone; and to effectively respond to individuals who may be angry or upset
- Ability to efficiently use computer system applications for all functions required for this position, including electronic mail, spreadsheets, word processing, and medical office management, (i.e. scheduling, template maintenance, maintenance of demographic and insurance information)
- Typing skills sufficient to use computer keyboard for timely and accurate input and production
- Writing skills, using proper English grammar, spelling and punctuation, sufficient to compose messages and / or routine correspondence, which is clear, concise and easy to understand
- Bookkeeping skills sufficient to maintain accurate records of patient financial transaction, prepare related financial reports, balance cash box, and prepare deposits
- Organizing skills to establish priorities for own work within stated guidelines; respond flexibly to changes in priorities; and maintain work effectiveness in a setting with a high volume of patient activity and frequent interruptions
- Knowledge of practices and protocols related to medical office procedures, (i.e. medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)
- Filing skills to maintain logs and files of information in alphabetical, chronological and / or numerical order, such that it is current and easily retrievable. Knowledge of all pertinent laws, regulations, and guidelines governing medical records; confidentiality, privacy, and provision to others, including HIPAA
- Knowledge of health care insurance systems, which may include Medi-Cal, MediCare, HMO, PPO, fee-for-service, county funded coverage, and worker's compensation, sufficient to properly obtain and track authorizations, appoint patients, make referrals for consults, diagnostics and ancillary services, coordinate hospital services, complete and submit billing documentation, and explain provisions and requirements to patients
- Knowledge of ICD-10, CPT and HCPCS coding sufficient to identify services performed; including diagnoses, procedures, and supplies
Preferred Qualifications
Key Responsibilities
Department Overview
The UC Davis Department of Obstetrics and Gynecology is committed to providing the highest quality care to women in every stage of her life, whether she is seeking contraceptive or fertility advice, care during and after pregnancy, or treatment for menopausal symptoms. The OBGYN Clinic completes approximately 25,000 visits per year at the Ambulatory Care Center in Sacramento. In addition to general obstetrics and gynecology, services are provided in the subspecialties of Dysplasia, Endocrinology, Perinatology, Prenatal Diagnosis, Oncology, Urogynecology, and Family Planning, including abortion services.
Department Specific Job Scope
Reception : Registration & Cashiering : promptly acknowledge and greet patients. Provide HIPAA information. Verify and update patient demographic information and insurance information. Create appropriate cases and utilize account flags and folder notes as needed. Update daily schedule to document appointment status, attended, no-shows, and cancellations. Communicate appointment delays effectively with patients and providers.
Scheduling : Pre-screen patients by conducting concise, courteous and informed interviews : obtain pertinent information to determine appropriateness for scheduling.
Patient discharge : Coordinate patient discharge by scheduling follow up examinations and / or procedures. Ensure all paperwork is complete and patients have all required information, provide any other guidance / instruction necessary at the end of the patient visit.
POSITION INFORMATION
Benefits
Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page .
If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC : https : / / ucnet.universityofcalifornia.edu / labor / bargaining-units / index.html
Physical Demands
Standing - Occasional Up to 3 Hours
Mental Demands
Work Environment
Special Requirements
Diversity, Equity, Inclusion and Belonging
At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here. As you consider joining UC Davis, please explore our Principles of Community , our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected . The University of California, Davis is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
To apply, visit https : / / careerspub.universityofcalifornia.edu / psc / ucdmed / EMPLOYEE / HRMS / c / HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&JobOpeningId=76311&PostingSeq=1&SiteId=5&languageCd=ENG&FOCUS=Applicant
The University of California is an Equal Opportunity / Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
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Salary : $26 - $32
