What are the responsibilities and job description for the Referral Coordinator (BLANK AST 3) position at University of California Davis Health System?
Under general supervision of the Small Animal Client Services Supervisor, independently maximize the efficiency of a Specialty Service by acting as the referral/client service coordinator, liaison with the Reception Desk, Medical Records and the support services of the Small Animal Clinic. Receive calls from owners and referring veterinarians to determine the state of an animal (i.e., emergency/life threatening). Coordinate complex schedules of many services that may include scheduling one or multiple diagnostic procedures as prescribed by the clinician. Schedule clinician appointments, triage client appointments, assist technicians with the coordination of clinical procedures with clients. Review and confirm client estimates and assist in billing when needed.  Follow up with service to ensure prompt and courteous communication with referring veterinarians and clients.
RECRUITMENT PERIOD ONE MONTH: Applicants will be screened after two weeks; and then on a weekly basis. The position can be filled prior to the removal date.
Apply By Date : March 4, 2025 at 11:59pm
Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position
- Experience coordinating all types of appointments in a veterinary or medical environment.
- Ability to determine procedures, selecting methods, implementing policy applicable to clients/patients, receiving services and negotiating with clinicians and support services to provide appropriate and timely testing and treatments.
- Knowledge of medical conditions and medical terminology to communicate with owners and veterinarians and knowledge of disease processes.
- Skill to constantly evaluate clinicians' needs on a minute-to-minute basis and provide adequate response.
- Skills to determine priority needs and ensure the most efficient use of medical and technical personnel.
- Interpersonal, oral and written communication skills to communicate diplomatically, professionally, and utilizing medical terminology.
- Skill to review receiving and procedure schedule on a continual basis to minimize scheduling conflicts.
Preferred Qualifications
- Skills to triage without diagnosis/prognosis. Skill to coordinate procedures with various Small Animal Service units.
- Knowledge of computer systems. Skill to manage telecommunications and voice mailbox management.
- Knowledge of technical and professional functions of the VMTH Small Animal Clinic.
Key Responsibilities
- 70% - Referral Coordination
- 20% - Estimate Generator
- 10% - Backup Support
Department Overview
The Veterinary Medical Teaching Hospital (VMTH) is a unit that provides clinical case material in support of the teaching programs throughout the School of Veterinary Medicine on a 24-hour basis. Its primary objectives are to train professional (veterinary) students, graduate clinical students (interns and residents), and graduate academic students; to provide veterinary services to the public; to serve as a referral center for practicing veterinarians, and to advance veterinary medical knowledge.
Want to be part of the most innovative veterinary team in the country? We are looking for a referral coordinator to work alongside our world leading faculty clinicians and technicians, helping them teach the next generation of veterinarians while also serving the animals and pet owners of our community.
As part of the top ranked UC Davis Veterinary Medical Teaching Hospital team, our representatives are provided the following benefits:
PERSONAL LEAVE
COMPENSATION
CE & Other BENEFITS
POSITION INFORMATION
- Salary or Pay Range: $ 28.49 - $ 40.83 /hour (Starting salary will be step 3, $25.76/hr.)
- Salary Frequency: Bi-Weekly
- Salary Grade: 108
- UC Job Title: BLANK AST 3
- Number of Positions: 1
- Appointment Type: Staff: Career
- Percentage of Time: 100 %
- Shift (Work Schedule): Monday - Friday 8:00 AM - 5:00 PM
- Location: Davis, CA
- Union Representation: Yes - CX
- Benefits Eligible: Yes
- This position is 100% on-site
Benefits
Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page .
If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html
Physical Demands
- Standing - Occasional Up to 3 Hours
- Walking - Occasional Up to 3 Hours
- Sitting - Frequent 3 to 6 Hours
- Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
- Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
- Bending/Stooping - Occasional Up to 3 Hours
- Squatting/Kneeling - Occasional Up to 3 Hours
- Twisting - Occasional Up to 3 Hours
- Climbing (e.g., stairs or ladders) - Occasional Up to 3 Hours
- Reaching overhead - Occasional Up to 3 Hours
- Keyboard use/repetitive motion - Frequent 3 to 6 Hours
Mental Demands
- Sustained attention and concentration - Frequent 3 to 6 Hours
- Complex problem solving/reasoning - Occasional Up to 3 Hours
- Ability to organize & prioritize - Frequent 3 to 6 Hours
- Communication skills - Frequent 3 to 6 Hours
- Numerical skills - Frequent 3 to 6 Hours
- Constant Interaction - Frequent 3 to 6 Hours
- Customer/Patient Contact - Frequent 3 to 6 Hours
- Multiple Concurrent Tasks - Frequent 3 to 6 Hours
Work Environment
UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
Work under Medical Surveillance procedures and review in accordance with Federal and State Laws and Regulations and University Policy. Work occasional overtime and various hours on short notice (including covering staff shortages and holiday shifts). May work with or around areas with sick animals, hazardous materials, and/or infectious diseases, and distraught clients.
Special Requirements – Please contact your recruiter with questions regarding which activities apply by position
- This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
- The duties or functions of this position include the handling of cash (or cash equivalents)
Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
Diversity, Equity, Inclusion and Belonging
At UC Davis, we’re solving life’s most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don’t just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here. As you consider joining UC Davis, please explore our Principles of Community , our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected . The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
For the University of California’s Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/PPSM-20
For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination
Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don’t meet all the requirements? We still encourage you to apply! #YouBelongHere
To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks
Salary : $28 - $41
