What are the responsibilities and job description for the Patient Services Representative 3 position at University of California- Davis Health?
Apply for Job Job ID 76489
Location Sacramento
Full / Part Time Full Time
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Job Summary
CA-CC #LI-CC1
The incumbent is responsible for sustaining an environment of intrinsic good will for the practice while providing optimum services to patients. This position performs a variety of duties, providing front office support for the department / clinical team for which it is assigned.
Percentages of time allocated to functions in this position description are a guideline only. Individual assignments and time actually worked in each functional area may vary based on the department's operational needs. This posting is a Transfer / Promotional opportunity for UCD / UCDHS Employees (internal candidates). Applications from current UCD / UCDHS employees will be considered first. Applications from the public / external candidates may be considered if an internal candidate is not selected as the most qualified applicant.
Apply By March 11, 2025
Minimum Qualifications - For full consideration, applicants are encouraged to upload license and / or certification if required of the position
- High School / GED equivalent or related work experience
- Knowledge and experience of practices and protocols related to medical office procedures, (i.e. medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)
- Demonstrated knowledge of medical terminology and of State and Federal laws relating to the release of protected health information.
- Knowledge and proficiency in referral processes as it pertains to Worker's Compensation patients.
- Demonstrated familiarity with HIPPA to maintain confidentiality of all patients, hospital or physician related information, applicable California Code of Regulations including but not limited to Title 8 and 22. Familiarity with Department of Public Health and the Joint Commission (JCAHO) Regulations and Standards.
- Ability to accomplish a variety of concurrent assignments in an effective and efficient manner, demonstrating ability to organize, prioritize and complete assignments in a designated time frame. Ability to adjust to changing workload or assignments and pressures of increased workload or deadlines.
- Problem solving skills to independently define a problem identify the resources available to help solve the problem, create viable solutions and take the necessary action to implement problem resolution and ensure prompt and satisfactory resolution.
- Decision making skills to independently exercise delegated authority to take action and to appropriately seek assistance from others when limits of delegated authority have been reached.
- Interpersonal skills to establish and maintain effective working relationships with all co-workers; to consistently interact with patients and other members of the public with patience, courtesy and professionalism, both in person and on the telephone; and to effectively respond to individuals who may be angry or upset.
- Ability to efficiently use computer system applications for all functions required for this position, including electronic mail, spreadsheets, word processing, and medical office management, (i.e. scheduling, template maintenance, maintenance of demographic and insurance information).Typing skills sufficient to use computer keyboard for timely and accurate input and production.
- Writing skills, using proper English grammar, spelling and punctuation, sufficient to compose messages and / or routine correspondence, which is clear, concise and easy to understand.
- Bookkeeping skills sufficient to maintain accurate records of patient financial transaction, prepare related financial reports, balance cash box, and prepare deposits.
- Organizing skills to establish priorities for own work within stated guidelines; respond flexibly to changes in priorities; and maintain work effectiveness in a setting with a high volume of patient activity and frequent interruptions.
- Filing skills to maintain logs and files of information in alphabetical, chronological and / or numerical order, such that it is current and easily retrievable.
- Knowledge of all pertinent laws, regulations, and guidelines governing medical records; confidentiality, privacy, and provision to others, including HIPAA.
- In depth knowledge of worker's compensation, sufficient to properly obtain and track authorizations, appoint patients, make referrals for consults, diagnostics and ancillary services, coordinate hospital services, complete and submit billing documentation, and explain provisions and requirements to patients.
- Knowledge of ICD-10, CPT and HCPCS coding guidelines sufficient to accurately identify services performed, including diagnoses, procedures, and supplies.
Preferred Qualifications
Key Responsibilities
Department Overview
Occupational and Employee Health provides services to a diverse group of individuals who are associated with UCDMC which may include employees, volunteers, and medical students. The Occupational and Employee Health Clinic (OEHC) performs pre-employment physical exams, and provides tuberculosis and other medical surveillance programs, immunizations. OEHC provides support and services for employees who sustain work-related injuries or illness. Work clearances for infection control purposes are also provided by OEHC.
P osition Information
Benefits
Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.
If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC :
Physical Demands
Mental Demands
Work Environment
UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
Responsible for all functions and duties consistent with this position as may be assigned on a rotating or consistent basis. Flexibility - Working overtime and / or alternate shifts for coverage, weekends, holidays, variable hours, and on-call, to accommodate any code green situations that arise. Must be able to work during the clinic open hours. Current shifts are 0700-1530; and 0730-1600. Must be able to flex between both shifts as scheduled or flex depending on operational need (i.e. cover for unscheduled absences) and must be able to "open" the clinic at 0700 (0700-1530 shift) and "close" the clinic at 1600hrs (0730-1600 shift). Traveling to other UCD locations or out of town.
Special Requirements - Please contact your recruiter with questions regarding which activities apply by position
Misconduct Disclosure Requirement : As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
Diversity, Equity, Inclusion and Belonging
At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here. As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected. The University of California, Davis is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
For the University of California's Affirmative Action Policy, please visit :
For the University of California's Anti-Discrimination Policy, please visit :
Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHere
To learn more about our background check program, please visit :
Salary : $28 - $35
