Storage and Backup Service Administrator (INFO SYS ANL 3)

Under general supervision of the Data Center Services Manager, the Storage and Backup Service Administrator is primarily responsible for the Data Center backup and storage technologies, providing first and second tier support ensuring the service remains available 24x7. This position is a member of a team that has high campus impact as it supports systems critical to the University's mission. This role researches, proposes, and implements backup and storage solutions supporting other Data Center services, including both on-prem and cloud storage and backup technologies. Plans and implements integrations with our virtualization environment and engages with clients on backup and storage solutions. Works on short and long-term assignments within the division, and contributes to the workgroup, unit or department on special projects. Supports backup and storage environment applications with programming effort.

Candidates must already possess authorization to work in the United States to be considered.

Apply By Date

3/23/2025 at 11:59pm

For Full Consideration Apply by 3/7/2025

Minimum Qualifications

For full consideration, applicants are encouraged to upload license, certification and/or educational degree if required of the position.

* Degree in Information Technology or related field and/or equivalent experience and training.
* Experience working in a enterprise environment supporting SANs and other storage devices.
* Experience managing enterprise backups and managing a complex, hybrid storage and backup environment.
* Experience with Windows and Linux system administration.
* Experience following industry trends in storage and backups, investigating solutions, testing those solutions, and deploying those new technologies.
* Experience programming in one of the following: Perl, bash, python, SQL with a in-depth understanding of programming languages and concepts.
* Interpersonal and written communication skills to clearly communicate technical issues and to effectively communicate with tact and diplomacy to various audiences.

Preferred Qualifications

* ITIL certification
* Experience using VMware, Veeam, AWS S3, Data Domains, Purestoreage, Netapp software and hardware.
* Experience using ServiceNow, or other ITSM ticketing systems.
* Experience working in an enterprise environment managed by change control.
* Skills to follow complex technical procedures in a demanding, client-service-oriented environment with strict, dynamic deadlines, complex scheduling requirements, and little or no tolerance for errors or delays.
* Skills to work independently and in a team environment to effectively provide support and consulting services to clients.
* Ability to learn and develop new skills from self-guided study and apply knowledge to relevant tasks and projects.

Key Responsibilities

* 30% - Storage Service Administration
* 30% - Backup Service Administration
* 30% - Private Cloud Administration and Programming Support
* 10% - Communications/ Working Relationships

Department Overview

The mission of Information and Educational Technology (IET) is to create and support an information technology environment that enhances the ability of the UC Davis community to teach, do research, and provide public service. In support of the University's mission, IET will deliver an infrastructure of technological services appropriate to the requirements of the campus community.

IET provides the foundational and enabling infrastructure, hardware, software and systems that provide support for institutional activities including Data Center, virtualization, system administration, Identity and Access Management, Email, Telecommunications, network, website hosting, content management, and information security.

Within the Enterprise Infrastructure Services (EIS) division of IET, the Data Center provides the backbone to all compute on campus; maintaining over 1,000 VMs and 4PB of data at multiple locations, supporting services critical to all campus operations, including the student information system, DNS and Identity and Access Management.

The Storage and Backup Service Administrator is viewed as an experienced technical analyst who provides advanced support for the backup and storage infrastructure to both IET and campus clients. Working closely with the virtualization team, this position contributes to the overall virtualization, storage, and backup services for campus.

POSITION INFORMATION

* Salary or Pay Range: $82,900/yr. - $152,900/yr.
* Salary Frequency: Monthly
* Salary Grade: Grade 23
* UC Job Title: INFO SYS ANL 3
* Number of Positions: 1
* Appointment Type: Staff: Career
* Percentage of Time: 100% Fixed
* Shift Hours: M-F, 8-5pm (other hours may be required)
* Location: Davis/Hybrid
* Union Representation: 99 - Non-Represented (PPSM)
* Benefits Eligible: Yes
* Hybrid/Remote/Onsite: Hybrid

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
* UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Physical Demands

* Standing - Occasional Up to 3 Hours
* Walking - Occasional Up to 3 Hours
* Sitting - Continuous 6 to 8 Hours
* Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
* Lifting/Carrying 26-50 lbs - Occasional Up to 3 Hours
* Bending/Stooping - Occasional Up to 3 Hours
* Climbing (e.g., stairs or ladders) - Occasional Up to 3 Hours
* Keyboard use/repetitive motion - Continuous 6 to 8 Hours

Mental Demands

* Sustained attention and concentration - Continuous 6 to 8 Hours
* Complex problem solving/reasoning - Continuous 6 to 8 Hours
* Ability to organize & prioritize - Continuous 6 to 8 Hours
* Communication skills - Continuous 6 to 8 Hours
* Numerical skills - Occasional Up to 3 Hours
* Constant Interaction - Occasional Up to 3 Hours
* Customer/Patient Contact - Occasional Up to 3 Hours
* Multiple Concurrent Tasks - Continuous 6 to 8 Hours

Work Environment

* Hire MUST be located in-state. (Out of state applicants will be considered but must relocate instate if hired). This position is hybrid, required to work on-site one day each month or as needed for system work, with the expectation that the employee also must be available to come on site should management deem it necessary for emergencies, meetings, support activities, etc. No reimbursement of travel expenses, travel time not considered work hours.
* Due to the mission-critical services provided by this department, this position may work hours other than M-F 8-5, especially in response to system problems. Must be routinely on-call as required and carry a cell phone. Vacation is restricted during peak periods. Occasional travel required between campus and off-campus locations. Adhere to workplace safety practices, read information communicated about workplace safety, complete required safety training on time, and report any workplace safety issues promptly to their supervisor or the designated safety coordinator.
* UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
Special Requirements
* This is a critical position, as defined by UC policy and local procedures, and as such, employment is contingent upon successful completion of background check(s), including but not limited to criminal record history background check(s)

Diversity, Equity, Inclusion and Belonging

At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here. As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected. The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/PPSM-20

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHere

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