Assistant Student Housing Accounts Counselor

Overview :

Founded in 1965, UC Irvine is a member of the prestigious Association of American Universities and is ranked among the nations top 10 public universities by U.S. News & World Report. The campus has produced five Nobel laureates and is known for its academic achievement, premier research, innovation and anteater mascot. Led by Chancellor Howard Gillman, UC Irvine has more than 36,000 students and offers 224 degree programs. Its located in one of the worlds safest and most economically vibrant communities and is Orange Countys second-largest employer, contributing $7 billion annually to the local economy and $8 billion statewide.

To learn more about UC Irvine, visit www.uci.edu.

Student Housing is a self-funded, large and complex campus department consisting of 6 housing communities and 3 support units, with more than 280 staff employees, 300-400 student employees and an annual operating budget of $120 million. Student Housing provides housing for approximately 9,000 undergraduates, graduate students and their families in over 250 buildings and approximately 3.3 million sq. ft.

Currently, Student Housing houses 51% of UCI's enrolled students (in conjunction with American Campus Communities, UCI's 3rd party housing partner) with a goal of housing 60% as part of the campus Long Range Development Plan. Student Housing also provides maintenance and repair services to student residents.

Responsibilities :

Under the guidance of the lead Student Housing Accounts Counselor (SHAC), provides information, consultation and support services on matters relating to Housing financial accounts to students and parents. Conducts routine review of residential student account information to ensure accuracy and refers issues detected to SHAC for further evaluation. Supports the development of communications and web content to inform and educate clients with respect to their financial responsibilities and obligations to minimize account delinquencies. Provides administrative support to SHAC lead in preparing documentation for legal actions. In absence of SHAC lead, serves as point of contact for outside legal representation and the Sheriffs Department / Marshalls Office in the service of documents and evictions on all Housing related cases. As necessary, may be required to appear in court, along with appropriate Housing management, as UCI Student Housings representative in legal actions, including subpoenas.

Assists in the maintenance of records on students eligible for housing assistance from the Orange County Housing Authority. Conducts follow-up, as directed, to ensure the completion of required paperwork to ensure compliance with program regulations. Assists in the maintenance of records on students seeking approval for Emotional Support Animals in Housing. Refers students seeking financial assistance to campus departments that support local, state, and federal programs (e.g., Emergency Rental Assistance Program sponsored by the City of Irvine).

Applies (and releases) financial, academic, and meal plan holds on student Housing accounts, as directed. Provides, upon proper authorization, verification of residency information regarding current or former on-campus residents to off-campus apartment leasing offices and to representatives of federal, state, and county agencies.

Participates in planning and development for the Housing Management System and an updated financial processing model to replace the legacy system. Provides back-up support to front-line customer service functions in Housing Admin Services.

Qualifications : Total Compensation

In addition to the salary range listed below, we offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

The expected pay range for this recruitment is $28.49- $31.92 (Hourly).

Required :

• High school diploma or equivalent experience
• BA / BS or an equivalent combination of education and experience.
• 1-2 years in student support services in a related capacity

Conditions of Employment :

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment :

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

Details of each policy may be reviewed by visiting the following page - https : / / hr.uci.edu / new-hire / conditions-of-employment.php

Closing Statement :

The University of California, Irvine is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of Californias Affirmative Action Policy please visit : https : / / policy.ucop.edu / doc / 4010393 / PPSM-20.

For the University of Californias Anti-Discrimination Policy, please visit : https : / / policy.ucop.edu / doc / 1001004 / Anti-Discrimination.

We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at (949) 824-0500 or eec@uci.edu.

Salary : $7