What are the responsibilities and job description for the Director, Identity and Access Management Services position at University of California San Francisco?
The IAM Director oversees all aspects of solutions architecture and development in the domain of identity, access management, Active Directory, multi-factor authentication, privileged access management, single sign-on, and related middleware. The position is responsible and accountable for coordinating and managing the scope, estimations, and delivery of multiple small to large-scale projects to achieve the desired goals and benefits. The position also sets technical and service strategies, provides expertise and advice for the organization, and leads the delivery of identity and access services to the university and affiliates.
Establishes objectives and work plans, and delegates assignments to subordinate managers. Responsible for managing, preparing, administering, and directing resources. Reviews and approves recommendations for the identity and access management program. Involved in developing, modifying, and executing policies that affect immediate operations and may also have campus-wide, medical center, or Office of the President effects. Erroneous decisions or failure to achieve goals result in additional costs and personnel, and serious delays in overall schedules.
The IAM Director will positively impact UCSF’s operations and culture by ensuring UCSF’s IT infrastructure is operable, secure, efficient, and effective in service of the University’s mission. This team member will advance the University’s mission by delivering exceptional information technology services comprehensively and consistently across customers and stakeholders. This role will execute UCSF’s vision while modeling UCSF’s culture and values.
Establishes objectives and work plans, and delegates assignments to subordinate managers. Responsible for managing, preparing, administering, and directing resources. Reviews and approves recommendations for the identity and access management program. Involved in developing, modifying, and executing policies that affect immediate operations and may also have campus-wide, medical center, or Office of the President effects. Erroneous decisions or failure to achieve goals result in additional costs and personnel, and serious delays in overall schedules.
The IAM Director will positively impact UCSF’s operations and culture by ensuring UCSF’s IT infrastructure is operable, secure, efficient, and effective in service of the University’s mission. This team member will advance the University’s mission by delivering exceptional information technology services comprehensively and consistently across customers and stakeholders. This role will execute UCSF’s vision while modeling UCSF’s culture and values.
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
The salary range for this position is $208,400 - $303,800 (Annual Rate).
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
Department Description
University of California, San Francisco (UCSF) is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization. Beyond a focus on maintaining systems and resolving issues, we are committed to nurturing the potential of our team members and empowering them to excel. UCSF Infrastructure Services provides 24x7 support to the University community, upholding the highest level of responsiveness and reliability at all times for our customers. IS values innovation and excellence in ensuring secure and efficient IT services, regardless of the hour or complexity of the issue.
The Identity and Access Management (IAM) Services team within Infrastructure Services protects UCSF’s resources through access management, including accounts, authentication, access, and role-based provisioning at the enterprise level. This team implements rigorous regulation of UCSF data through granular access control and the auditing of all UCSF assets on the premises and in the cloud. By ensuring information security at UCSF, the IAM Services team enables the academic, medical, and research mission of UCSF.
The Identity and Access Management (IAM) Services team within Infrastructure Services protects UCSF’s resources through access management, including accounts, authentication, access, and role-based provisioning at the enterprise level. This team implements rigorous regulation of UCSF data through granular access control and the auditing of all UCSF assets on the premises and in the cloud. By ensuring information security at UCSF, the IAM Services team enables the academic, medical, and research mission of UCSF.
Required Qualifications
- Bachelor’s degree or equivalent experience in one or more of the following fields: information technology, cybersecurity, computer science, public administration, business administration, communications
- Extensive experience managing technical and operational staff
- Extensive applicable experience in Identity and Access Management services and computer information systems
- Strong knowledge of directory services (e.g., Active Directory, LDAP), Single Sign-On (SSO) technologies, multi-factor authentication (MFA) solutions, role-based access control (RBAC), identity governance and administration (IGA), and privileged access management (PAM)
- Experience leading Identity and access management services (e.g., Okta or Sailpoint or Delinea or Shibboleth) at a large enterprise
- Experience with Active Director (AD) including running AD operations and executing AD domain consolidations
- Experience in a complex higher education or hospital environment, serving academic, research, clinical, and administrative functions of a large institution
- Experienced in leading change management activities and managing their impact across multiple units or departments
- Demonstrated experience developing and executing Identity and Access Management strategies aligned with organizational goals and objectives
- Demonstrated understanding of privacy and security regulations and best practices, including federal and state laws, policies, and standards
- Experience in the management of ongoing technology infrastructure acquisition and expansion, to include the identification and integration of suitable emerging technologies
- Experience using and applying advanced Information Technology principles, theories, and concepts to manage and provide solutions to more complex and multi-dimensional problems
- Significant experience working in a project-based environment using leading project management practices including schedule management, status reporting, and communication of project risks and issues
- Extensive experience solving technical and non-technical problems; able to delegate solutioning when appropriate to the proper resources
- Requires the ability to gather, organize, and analyze data in the completion of diverse functional assignments
- Thorough knowledge of technical concepts and basic operating principles of data communications, computer hardware, vendor IT products, and software
- In-depth knowledge of the applications programming development function and a broad knowledge of the IT organization
- Advanced program management skills with demonstrated experience delegating responsibility, tracking project progress, supervising others, and advising teams on competing priorities
- Demonstrated understanding of how decisions affect teams
- Demonstrated ability to make decisions with integrity
- Excellent oral and written communication skills, including the ability to effectively present technical topics to large groups with potentially varied levels of technical sophistication
- Able to lead data gathering efforts seeking information from multiple and diverse sources. Experience operating as a point of escalation
- Ability to resolve issues using established parameters and own judgment
- Ability to understand the process involved to adapt, integrate, and modify existing programs or vendor-supplied products for use within a large and complex technical environment
Preferred Qualifications
- Advanced degree in one or more of the following fields: information technology, cybersecurity, computer science, public administration, business administration, communications
- Inspires creativity in others and advises teams on industry-leading practices, such as the incorporation of new technologies or processes
- Has demonstrated experience leading in an ever-changing, fast-paced environment
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/ppsm-20
For the University of California's Anti Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination
Organization
Campus
Job Code and Payroll Title
000668 INFO SYS MGR 2
Job Category
Clinical Systems / IT Professionals, Executive, Professional and Managerial, Supervisory / Management
Bargaining Unit
99 - Policy-Covered (No Bargaining Unit)
Employee Class
Career
Percentage
100%
Location
San Francisco, CA
Campus
Mission Center Building (SF)
Shift
Days
Shift Length
8 Hours
Additional Shift Details
Monday - Friday, 8 a.m. - 5 p.m.
Salary : $208,400 - $303,800
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