What are the responsibilities and job description for the Operations Clerk position at University of California San Francisco?
- Is energetic, outgoing, articulate and has good verbal and written communications skills
- Is focused on high quality customer service/hospitality (Think of being the positive-welcoming face our members first see when they enter our facilities)
- Should be able to work independently and as part of a team
- Can respond to member suggestions, concerns, and complaints in a timely, professional, and consistent manner
- Process sales, program registrations, member facility check-ins, and fulfills front desk administrative duties
- Provides support to fitness programmers and managers
- Ensures facility cleanliness and manages supplies in our fitness areas (Think: refilling hand sanitizer, soaps, shampoos, and machine cleaning wipes)
- Assists with towel laundry services
- Must have obtained Red Cross CPR/AED and First Aid Training certification within the first 3 months of employment (Training and Certification will be provide)
- Is willing and able to assist in emergencies and/or facility evacuations and ensure safety at all times (Think: facility access controls or unsafe use of fitness equipment)
- Should be comfortable working on a computer, using various applications and able to multitask during peak times
- Has an interest in fitness, health or wellbeing
About Us:
The fitness and recreation centers at UCSF provide fitness and wellbeing services to UCSF students, faculty and staff as well as community members through a broad range of fitness, recreation, personal training and health and wellness programs. Our operations unit is an integral part of Fitness and Recreation and provides customer service, maintenance and housekeeping support to the fitness and recreation facilities
Perks of working at UCSF Fitness and Recreation:
- Competitive wage based on experience, with opportunities for career development
- Flexible, part-time up to 40% variable employment which promotes a work/life balance (Think: of having the extra cash while you go to school)
- Energetic atmosphere that inspires fitness and wellbeing and builds customer relationships
- Comprehensive training provided
- Facility access to our 2 fitness centers which feature Matrix strength and cardio equipment, free weights, squat racks, basketball, squash and racquetball courts, pools, wellness programs, and discounts on our outdoor programs (e.g. kayaking and stand-up paddling)
- Access to the Faculty Staff Assistance Program
- Discount programs for UCSF employees (Think: discounts on coffee, cell phone service, automobile purchases, ZIP Care Share program, Broadway Shows, and Disney World and Universal studios to name a few)
To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (ucop.edu)
Please note: The compensation ranges listed online for roles not covered by a bargaining unit agreement are very wide, however a job offer will typically fall in the range of 80% - 120% of the established mid-point. An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.
For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
Department Description
UCSF Fitness and Recreation operates two fitness centers at UCSF. We provide fitness and wellbeing services to UCSF Students, Faculty, Staff and Community members through a broad range of fitness, recreation, aquatics, personal training, outdoor programs, and health and wellness programs.
We make life better here by inspiring fitness and wellbeing for everyone. UCSF Fitness and Recreation’s mission is to enrich the human spirit, quality of life, and community at UCSF. We are passionate fitness and recreation professionals committed to doing quality work. We fulfill that mission by providing our members with exceptional service, knowledgeable staff, a wide variety of activities, and a clean environment. We are a customer service division, providing needed services on all UCSF campus sites and delivering these services with PRIDE: Professionalism, Respect, Integrity, Diversity and Excellence.
We make life better here by inspiring fitness and wellbeing for everyone. UCSF Fitness and Recreation’s mission is to enrich the human spirit, quality of life, and community at UCSF. We are passionate fitness and recreation professionals committed to doing quality work. We fulfill that mission by providing our members with exceptional service, knowledgeable staff, a wide variety of activities, and a clean environment. We are a customer service division, providing needed services on all UCSF campus sites and delivering these services with PRIDE: Professionalism, Respect, Integrity, Diversity and Excellence.
Required Qualifications
- High school graduation and/or equivalent experience/training
- Read, write, speak and understand English fluently
- Flexible scheduling during operational hours Sun – Sat, 5am – 10pm
- Wear uniform including nametag
- Able to motivate and support others in their quest to be healthier and fitter
- Ability to prioritize and accomplish multiple tasks with deadlines in a customer service setting under minimal supervision
- Ability to maintain confidentiality
- Ability to work independently and as a team member
- Demonstrated skill necessary to collect, organize and disseminate information upon request
Preferred Qualifications
- Customer service experience
- Experience in hospitality industry
- Knowledge of the UC systems, forms, policies, structure
- Knowledge of UCSF Fitness and Recreation
- Experience in fitness and/or organized sports
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide.
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Organization
Campus
Job Code and Payroll Title
004672 CLERK SR OR SECR
Job Category
Sports and Recreation
Bargaining Unit
Teamsters Local 2010 - Clerical and Allied Services Unit (CX)
Employee Class
Limited Appt
Percentage
40%
Location
San Francisco, CA
Campus
Various Work Sites
Work Style
Fully On-Site
Shift
Variable
Shift Length
Variable
Additional Shift Details
Days, evenings and weekends variable during operating hours of facilities
