What are the responsibilities and job description for the REDCap Operations Lead position at University of California San Francisco?
Receives assignments in the form of objectives with goals and the process by which to meet goals. Provides direction to staff according to established policies and management guidance. Administers policies that directly affect subordinate staff. Recommends changes to department policies and practices. Identifies risks and responds accordingly. Provide priority setting and work flow analysis.
Works extensively with researchers and administrators building and maintaining research capture systems on the UCSF Research Electronic Data Capture (REDCap) system. In this customer-facing role, the position oversees (and implements) the support and operations model for REDCap to ensure the success of a world-class implementation of the platform. Uses domain expertise to develop team and customer clarity around system usage, user access, routine and extended support, and secure and stable operations. Generates and maintains logical models, documentation, metadata, and data structures for complex data platforms. Employs business process analysis and stakeholder engagement to support the initiation, long-term support, and reformation of research projects at scale and across domains.
As an agent for practice transformation, acts as both a repository and disseminator of best practices for REDCap support, training, documentation, and operations. Responsible for ensuring the secure and stable operations of the UCSF REDCap instances through well-documented processes and a healthy operational culture. Champions reproducible approaches and acts as a thought leader for future research data capture systems operations and development strategies. Evaluates and recommends new technologies to extend existing secure data capture systems.
Supervises and mentors team members and contractors to ensure accurate and timely completion of work. Leads team towards a philosophy of research reproducibility through course-setting, best practices, and dissemination of documentation for internal protocols and customer engagement/training.
May indirectly matrix manage support staff within the ARS Service Desk, and/or provide guidance and leadership to support staff within the IT Service Desk or other UCSFIT teams, in the course of operationalizing a complete support experience.
Works extensively with researchers and administrators building and maintaining research capture systems on the UCSF Research Electronic Data Capture (REDCap) system. In this customer-facing role, the position oversees (and implements) the support and operations model for REDCap to ensure the success of a world-class implementation of the platform. Uses domain expertise to develop team and customer clarity around system usage, user access, routine and extended support, and secure and stable operations. Generates and maintains logical models, documentation, metadata, and data structures for complex data platforms. Employs business process analysis and stakeholder engagement to support the initiation, long-term support, and reformation of research projects at scale and across domains.
As an agent for practice transformation, acts as both a repository and disseminator of best practices for REDCap support, training, documentation, and operations. Responsible for ensuring the secure and stable operations of the UCSF REDCap instances through well-documented processes and a healthy operational culture. Champions reproducible approaches and acts as a thought leader for future research data capture systems operations and development strategies. Evaluates and recommends new technologies to extend existing secure data capture systems.
Supervises and mentors team members and contractors to ensure accurate and timely completion of work. Leads team towards a philosophy of research reproducibility through course-setting, best practices, and dissemination of documentation for internal protocols and customer engagement/training.
May indirectly matrix manage support staff within the ARS Service Desk, and/or provide guidance and leadership to support staff within the IT Service Desk or other UCSFIT teams, in the course of operationalizing a complete support experience.
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
The salary range for this position is $105,900 - $225,900 (Annual Rate).
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
Department Description
Academic Research Systems (ARS) serves the needs of the UCSF research community by providing an integrated repository of HIPAA-compliant clinical and life sciences data and a centralized, secure, professionally managed infrastructure for the storage and management of research data. ARS empowers medical, scientific investigations by offering secure computing environments, data capture, management and analysis tools, and support services that meet researchers’ needs.
Required Qualifications
- Bachelor's degree in related area and / or equivalent experience / training.
- CITI Human Subjects Protection
- 5 or more years of experience performing application support in accordance with ITIL incident problem and change management guidelines
- 5 or more years of experience in database design and support
- 5 or more years experience supporting and managing REDCap as an application administrator
- 3 or more years of experience managing a team of technical support personnel, either directly or through matrix reporting
- Experience creating and updating SOPs for routine support or operational duties for a large-scale, web-facing multi-tenant platform.
- Proven track record of evaluating REDCap external modules and new REDCap core features, determining risk versus reward, making go/no-go decisions about implementation, and completing risk assessments for these modules and features.
- Knowledge of data management systems, practices, and standards.
- Knowledge of relevant rules and regulations.
- Requires knowledge of database management systems.
- Must have knowledge of location and system protocols and procedures for budget and account management.
- Requires critical thinking, persuasion/negotiation, mentoring, leadership/management, problem-solving, human resources policies and procedures relating to management responsibilities, verbal and written communication, quantitative abilities, analytical, and strong technical database systems skills.
- Demonstrated skill in managing technical staff.
- Excellent oral and written communication skills
- Ability to prepare complex data models unassisted.
- Ability to understand and model complex knowledge-intensive processes such as scholarly and research processes.
- Proven modeling and information design skills.
- Good negotiation and influencing skills.
- Familiarity with highly complex logical data design and data mapping or data conversion at the platform level.
- Familiarity with highly complex data quality and governance issues and requirements, including regulatory compliance.
- Advanced knowledge of data management systems, practices and standards.
- Demonstrated ability to work with others from diverse backgrounds. Demonstrated effective communication and interpersonal skills. Demonstrated service orientation skills.
- Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.
- Self-motivated and works independently and as part of a team. Strong organizational skills.
- Demonstrated advanced problem-solving skills. Able to learn effectively and meet deadlines.
- Advanced analytical and design skills, including the ability to abstract information requirements from real-world processes to understand information flows in computer systems.
- Ability to represent relevant information in abstract models. Critical thinking skills and attention to detail.
- Demonstrated effective communication and interpersonal skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization. Interpersonal and communication skills to work with both technical and non-technical personnel at various levels in the organization.
- Proven track record of following institutional change control processes for a large-scale, web-facing multi-tenant platform.
Preferred Qualifications
- Experience in platform integration and the specification of platform services and pipeline engineering.
- Proven track record of creating user-facing trainings for REDCap in the service of improving researcher experience
- Experience effecting action from application administrators, system administrators, and engineers in support of maintaining operations for a large-scale, web-facing multi-tenant platform.
License/Certification
- CITI Human Subjects Protection
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide.
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Organization
Campus
Job Code and Payroll Title
000528 DATA SYS SUPV 2
Job Category
Clinical Systems / IT Professionals
Bargaining Unit
99 - Policy-Covered (No Bargaining Unit)
Employee Class
Career
Percentage
100%
Location
San Francisco, CA
Campus
Mission Center Building (SF)
Work Style
Hybrid
Shift
Days
Shift Length
8 Hours
Additional Shift Details
M-F regular business hours
Salary : $105,900 - $225,900
