What are the responsibilities and job description for the ZSFG Family Health Center Scheduling & Program Analyst position at University of California San Francisco?
The FHC Program Analyst provides high level clinic scheduling, administrative, and analytic support critical to the delivery of care benefitting the patients of the Family Health Center (FHC), their families, and support networks. Located at the Zuckerberg San Francisco General Hospital and Trauma Center (ZSFG), FHC provides full scope of primary care services for children, adolescents, adults, elderly, and homebound patients, with special clinic sessions dedicated to women and infants care, minor procedures, substance use disorder treatment, teen and young adult care, family-based HIV care, and comprehensive diabetes and hypertension care. FHC is largest primary care clinic of the San Francisco Health Network and the primary clinical site of the UCSF Department of Family & Community Medicine (FCM) Residency Program.
The FHC Program Analyst leads, supports, coordinates, and monitors FHC operational and administrative program level activities, projects and on-going operational tasks at ZSFG that fall under the scope of the clinical and teaching missions of the FHC. Representative examples include: FHC attending schedules, FHC Medical Director Team’s workflow; quality measure tracking; implementation of quality improvement programs; clinical, teaching service; timely and prudent stewardship of fiscal and other resources; dissemination of critical, time-sensitive communications; and report generation; update environment of care hospital-based surveys and reports; programmatic operations, administrative support; hospital and clinic regulatory compliance activities.
The incumbent regularly represents and advocates on behalf of the Family Health Center and is the primary administrative contact person for the FHC Medical Director Team. The incumbent is responsible for serving as a liaison to medical care providers as well as the SFDPH FHC staff and external partners and adept at navigating resource limited and budgetarily constrained environments like the FHC. The incumbent leads special projects as assigned by the FHC Medical Director Team and FCM-ZSFG Operations and Finance Director that support the operational, clinical, and teaching activities directly impacting the delivery of care to patients of the Family Health Center as a whole. This position serves as an analytical resource for the FHC Medical Director Team and by extension to more than 27 core ZSFG-based faculty and 18 affiliated and part-time faculty in the FHC.
The FHC Medical Director Team and their designees in leadership provide specific direction to the FHC Program Analyst, and the FCM-ZSFG Operations and Finance Director provides general direction. The position requires the ability to prioritize work accurately and independently and to function effectively under the stress of competing priorities. Assignments are often given on a project basis and the individual is expected to manage the entire problem-solving process; lead multi-disciplinary teams as a project manager or in a supporting role; gather and sort information, identify possible solutions, and present the finished product in the form of a written recommendation or completed project. The incumbent regularly applies knowledge of University and Department of Family & Community Medicine (DFCM) administrative infrastructure, policies and procedures and knowledge of public health to complete a project or process. The incumbent applies such knowledge and/or training to identify issues and solve problems. The position requires high levels of diplomacy and professionalism.
The FHC Program Analyst leads, supports, coordinates, and monitors FHC operational and administrative program level activities, projects and on-going operational tasks at ZSFG that fall under the scope of the clinical and teaching missions of the FHC. Representative examples include: FHC attending schedules, FHC Medical Director Team’s workflow; quality measure tracking; implementation of quality improvement programs; clinical, teaching service; timely and prudent stewardship of fiscal and other resources; dissemination of critical, time-sensitive communications; and report generation; update environment of care hospital-based surveys and reports; programmatic operations, administrative support; hospital and clinic regulatory compliance activities.
The incumbent regularly represents and advocates on behalf of the Family Health Center and is the primary administrative contact person for the FHC Medical Director Team. The incumbent is responsible for serving as a liaison to medical care providers as well as the SFDPH FHC staff and external partners and adept at navigating resource limited and budgetarily constrained environments like the FHC. The incumbent leads special projects as assigned by the FHC Medical Director Team and FCM-ZSFG Operations and Finance Director that support the operational, clinical, and teaching activities directly impacting the delivery of care to patients of the Family Health Center as a whole. This position serves as an analytical resource for the FHC Medical Director Team and by extension to more than 27 core ZSFG-based faculty and 18 affiliated and part-time faculty in the FHC.
The FHC Medical Director Team and their designees in leadership provide specific direction to the FHC Program Analyst, and the FCM-ZSFG Operations and Finance Director provides general direction. The position requires the ability to prioritize work accurately and independently and to function effectively under the stress of competing priorities. Assignments are often given on a project basis and the individual is expected to manage the entire problem-solving process; lead multi-disciplinary teams as a project manager or in a supporting role; gather and sort information, identify possible solutions, and present the finished product in the form of a written recommendation or completed project. The incumbent regularly applies knowledge of University and Department of Family & Community Medicine (DFCM) administrative infrastructure, policies and procedures and knowledge of public health to complete a project or process. The incumbent applies such knowledge and/or training to identify issues and solve problems. The position requires high levels of diplomacy and professionalism.
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
The salary range for this position is $86,500 - $129,700 (Annual Rate).
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
Department Description
The Department of Family & Community Medicine (DFCM) is engaged in research, teaching, training, service and clinical activities located at seven primary UCSF and leased sites in San Francisco (Parnassus, ZSFG - Buildings 80, 90, 20 and the Main Hospital, Mission Center Building, Laurel Heights, Mission Hall, Lakeshore, Lakeside) as well as the OSHER center, Women’s Health and the UCSF Primary Care Practices at China Basin and Laurel Village and at various local community, national and international research/service/education training and clinical sites. In addition to the Department’s Family Medicine Residency Program located at ZSFG, the Department has affiliated residency programs in Fresno, Salinas, Santa Rosa, Kaiser Vallejo, Santa Rosa, and Contra Costa Health Systems. Authority and accountability for the Department reside with the Department Chair who delegates authority to Vice Chairs, the Executive Council, Directors and Chiefs of Service and their Administrators and the Department Associate Chair of Administration and Finance.
The mission of the Department of Family & Community Medicine (DFCM) is to educate students and residents in family medicine with an emphasis on meeting the needs of the economically disadvantaged and the medically underserved, advance knowledge in family and community medicine and develop methods of primary care that are effective, efficient, and accessible to all people.
DFCM is nationally recognized for our pioneering research programs in primary care and community health. The DFCM has a large teaching, research and clinical set of programs and activities based at Zuckerberg San Francisco General Hospital where this position is based. The Family Health Center (FHC) provides the full scope of primary care services for children, adolescents, adults, the elderly, and homebound patients. Services include continuity and urgent care for all ages, prenatal care and perinatal case management, family planning, HIV family clinic services, well-child care, minor office procedures, mental health services, social services, substance abuse counseling, nutrition consultation, diabetes education and case management, nurse care management and more. Care is delivered within a primary care continuity provider model that optimizes use of health care resources. FHC patients reflect the rich ethnic and socioeconomic diversity of San Francisco.
The mission of the Department of Family & Community Medicine (DFCM) is to educate students and residents in family medicine with an emphasis on meeting the needs of the economically disadvantaged and the medically underserved, advance knowledge in family and community medicine and develop methods of primary care that are effective, efficient, and accessible to all people.
DFCM is nationally recognized for our pioneering research programs in primary care and community health. The DFCM has a large teaching, research and clinical set of programs and activities based at Zuckerberg San Francisco General Hospital where this position is based. The Family Health Center (FHC) provides the full scope of primary care services for children, adolescents, adults, the elderly, and homebound patients. Services include continuity and urgent care for all ages, prenatal care and perinatal case management, family planning, HIV family clinic services, well-child care, minor office procedures, mental health services, social services, substance abuse counseling, nutrition consultation, diabetes education and case management, nurse care management and more. Care is delivered within a primary care continuity provider model that optimizes use of health care resources. FHC patients reflect the rich ethnic and socioeconomic diversity of San Francisco.
Required Qualifications
- Bachelor's degree in related area and / or equivalent experience / training.
- Minimum 3 years of experience in administrative analysis, operations research or related area
- Ability to use sound judgment in responding to issues and concerns. Demonstrated proven experience in providing complex program/project based operational support and project coordination to senior level management requiring confidentiality, discretion, and good judgment.
- Solid communication and interpersonal skills to communicate effectively with all levels of staff verbally and in writing. Excellent verbal, written and interpersonal skills; the ability to effectively and diplomatically interact and collaborate with people from different backgrounds and levels of authority.
- Solid organizational skills and ability to multi-task with demanding timeframes. Ability to work independently and to prioritize tasks, and to coordinate and collaborate successfully with others.
- Working knowledge of common organization-specific and other computer application programs.
- Proficiency with Microsoft Office Suite applications (i.e. Word, Excel, Power Point, Access).
- Ability to use discretion and maintain confidentiality.
- Expertise in creating and managing complex administrative and analytic projects.
- Strong skills in short-term planning, analysis, problem-solving, and customer service.
- Meticulous attention to detail.
- Broad familiarity with health care needs of underserved populations.
Preferred Qualifications
- Previous experience working or volunteering in a health care environment and/or participating in health care projects.
- Formal academic training in conducting program analysis and/or research using both quantitative and qualitative methods.
- Prior experience working with underserved populations and/or community-based organizations and a proven track record of working well with diverse populations in a collaborative role
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide.
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Organization
Campus
Job Code and Payroll Title
007377 ADMIN OFCR 3
Job Category
Administrative Support
Bargaining Unit
99 - Policy-Covered (No Bargaining Unit)
Employee Class
Career
Percentage
100%
Location
San Francisco, CA
Campus
Zuckerberg San Francisco General (ZSFG)
Work Style
Fully On-Site
Shift
Days
Shift Length
8 Hours
Additional Shift Details
M-F 8am-5pm
Salary : $86,500 - $129,700
