What are the responsibilities and job description for the Healthcare Services Coordinator - Surgery position at University of California System?
About the Role
We are seeking a highly motivated and organized individual to fill the position of Front Desk Coordinator in our Surgery department. This role will play a critical part in ensuring the smooth operation of our front office, providing exceptional patient care, and maintaining accurate records.
Job Description:
The successful candidate will have a minimum of three years of experience in a large complex healthcare setting, preferably in a surgery department. They should possess excellent problem-solving skills, be proficient in computer systems, and have excellent communication skills. Experience with EPIC or similar electronic health record systems is highly desirable.
Key Responsibilities:
- Perform various administrative tasks, including data entry, record keeping, and filing.
- Answer phone calls, respond to emails, and provide general assistance to patients, physicians, and staff.
- Manage patient schedules, appointments, and authorizations, ensuring timely and accurate communication.
Requirements:
- A minimum of three years of related experience in a large complex healthcare setting.
- Demonstrated knowledge of third-party payors, including federal, state, and private health plans.
- Strong problem-solving skills, using good judgment to assist customers and meet their expectations.
- Proven computer skills, with the ability to work between multiple systems during calls.
Preferred Qualifications:
- One year of experience in a surgery setting.
- Familiarity with EPIC or similar electronic health record systems.
What We Offer:
- A dynamic and supportive work environment.
- Ongoing training and development opportunities.
- A competitive salary and benefits package.
