What are the responsibilities and job description for the Patient Service Representative - Primary, Specialty & Immediate Care (Century City) position at University of California?
Description
As a Patient Services Representative, you will report directly to the Clinic Manager, providing direct support to the physicians and patients for assigned primary and / or specialty care physicians. Major duties include but are not limited to :
acting as a liaison for the patients and physicians in the practice
assisting patients in accessing service within the health system
facilitating communication with referring physicians referring patients to appropriate resources
providing follow-up through telephone and EPIC / CareConnect
This clinic is open 365 days a week and offers extended hours. Salary Range : $29.42 - $42.14 hourly
Qualifications Required :
Skill in setting priorities which accurately reflect the relative importance of job responsibilities.
Ability to establish and maintain productive working relationships with Faculty, Staff, Administration, and patients from various social, cultural, and economic backgrounds.
Ability to creatively integrate competing demands into a productive working environment.
Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.
Preferred :
Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and its services and programs.
Knowledge of hospital computer system, personal computer systems, and the various software products to perform administrative work.
Familiarity and knowledge of authorization process and managed care programs.
Knowledge of specific specialty practice and workflows.
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