What are the responsibilities and job description for the Practice Supervisor position at University of California?
Full Time Days 8 Hours Monday - Friday We are hiring for different locations. Please choose the location of your choice.
Under the supervision of the Manager of the UCSF Contact Center, works with Administrative and Clinical leadership across Ambulatory Services to create, manage and continuously improve protocols, workflows and infrastructure, and assist with launching new programming for the UCSF Contact Center. Routinely collaborates with Manager on special projects that contribute to the improvement of department operations,
the patient experience, and staff and provider engagement. Excellent analytical skills, collaboration with administrative and physician stakeholders and implementation of customer service standards are essential in this job.
Provides direct supervision of 15 practice coordinators: providing daily management, supervision, direction, and coordination for referral center services. The Supervisor of the UCSF Contact Center will be responsible for the effective coordination of referral and scheduling services for UCSF Health. Monitors overall department performance for quality assurance purposes and ensure that performance benchmarks are being met. Recommend and facilitate onboarding, training, coaching, and educational programs and
efforts to enhance referral coordinators knowledge and development. The Supervisor adheres to and exemplifies the House and Telephone Standards of the Medical Center.
Works with service line steering committees, practice managers and directors, as appropriate, in establishing policies and procedures in the provision of services. Meets with Manager and practice leadership regularly (a minimum of quarterly or bi-annually depending on practice) to review metrics, discuss updates to protocols, address issues, communicate changes in practice or the center and make suggestions for improving workflow. Continuously works with Administrative Director and Manager of the
UCSF Contact Center to grow its offerings and the roll out of services to additional Ambulatory practices as guided by organizational goals and priorities.
The Supervisor is administratively responsible for providing efficient, personalized services to customers who include external referring physicians, physician offices and patients. Services include the supervision of or providing for record review, patient registration, referral creation, scheduling appointments, enabling provider consultations, and providing patient information such as location, transportation and hotel accommodations, etc. The Supervisor must effectively communicate with a diverse population of referring providers, patients and referring entities. Additionally, the Supervisor is the key liaison with external and internal referral provider offices to ensure effective communication about their patient’s progress to our specialties. Also, meets and coordinates with internal pediatric specialties to ensure that specific practice protocols are followed, managed and updated on SharePoint and other department-based technology systems.
Supervises clinic operations, typically spanning multiple providers, clinics and / or practices. Subordinates include staff involved with professional operational functions. Oversight of administrative areas such as practice revenue management, billing systems and procedures, facilities and safety procedures, registration, new patient coordination, scheduling, medical records storage and maintenance, insurance authorizations. May also supervise patient support staff such as medical assistants or LVNs, in coordination with the nursing lead.
Under the supervision of the Manager of the UCSF Contact Center, works with Administrative and Clinical leadership across Ambulatory Services to create, manage and continuously improve protocols, workflows and infrastructure, and assist with launching new programming for the UCSF Contact Center. Routinely collaborates with Manager on special projects that contribute to the improvement of department operations,
the patient experience, and staff and provider engagement. Excellent analytical skills, collaboration with administrative and physician stakeholders and implementation of customer service standards are essential in this job.
Provides direct supervision of 15 practice coordinators: providing daily management, supervision, direction, and coordination for referral center services. The Supervisor of the UCSF Contact Center will be responsible for the effective coordination of referral and scheduling services for UCSF Health. Monitors overall department performance for quality assurance purposes and ensure that performance benchmarks are being met. Recommend and facilitate onboarding, training, coaching, and educational programs and
efforts to enhance referral coordinators knowledge and development. The Supervisor adheres to and exemplifies the House and Telephone Standards of the Medical Center.
Works with service line steering committees, practice managers and directors, as appropriate, in establishing policies and procedures in the provision of services. Meets with Manager and practice leadership regularly (a minimum of quarterly or bi-annually depending on practice) to review metrics, discuss updates to protocols, address issues, communicate changes in practice or the center and make suggestions for improving workflow. Continuously works with Administrative Director and Manager of the
UCSF Contact Center to grow its offerings and the roll out of services to additional Ambulatory practices as guided by organizational goals and priorities.
The Supervisor is administratively responsible for providing efficient, personalized services to customers who include external referring physicians, physician offices and patients. Services include the supervision of or providing for record review, patient registration, referral creation, scheduling appointments, enabling provider consultations, and providing patient information such as location, transportation and hotel accommodations, etc. The Supervisor must effectively communicate with a diverse population of referring providers, patients and referring entities. Additionally, the Supervisor is the key liaison with external and internal referral provider offices to ensure effective communication about their patient’s progress to our specialties. Also, meets and coordinates with internal pediatric specialties to ensure that specific practice protocols are followed, managed and updated on SharePoint and other department-based technology systems.
Supervises clinic operations, typically spanning multiple providers, clinics and / or practices. Subordinates include staff involved with professional operational functions. Oversight of administrative areas such as practice revenue management, billing systems and procedures, facilities and safety procedures, registration, new patient coordination, scheduling, medical records storage and maintenance, insurance authorizations. May also supervise patient support staff such as medical assistants or LVNs, in coordination with the nursing lead.
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
The salary range for this position is $91,700 - $137,600 (Annual Rate).
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
- Bachelors degree in related area and / or equivalent combination of experience / training.
- Demonstrated supervisory and organizational skills to effectively supervise staff and to manage the complex workflow and multiple priorities involved with clinic / center administration.
- Strong knowledge of practice operations, patient-scheduling systems, medical and insurance terminology, applicable information systems, patient service standards, and regulatory requirement and best practices.
- Strong knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document human resources issues and performance, and to participate in decision-making on human resources matters.
- Strong analytical and critical thinking skills, with the ability to quickly analyze problems, determine appropriate level of intervention, and develop and apply effective solutions.
- Strong interpersonal skills for effective collaborations with all levels of management and staff, consultants, and outside agencies.
- Strong written and verbal communications skills, with the ability to train and mentor subordinates, to convey complex administrative, clinical, and technical information in a clear and concise manner, and to prepare and present a variety of reports, documentation, analyses, and project proposals.
- Strong knowledge of business software and specialized applications and data management systems used in clinic / center operations.
- Prior supervisory experience
- EPIC Knowledge
Salary : $91,700 - $137,600
