What are the responsibilities and job description for the Senior Access Representative - Cancer Center - Call Center - FT Days position at University of California?
Who We Are
UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Medical Center, a 459-bed, acute care hospital in in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among America's Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County's only National Cancer Institute-designated comprehensive cancer center, high-risk perinatal / neonatal program and American College of Surgeons-verified Level I adult and Level II pediatric trauma center, gold level 1 geriatric emergency department and regional burn center. UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County.
To learn more about UCI Health, visit www.ucihealth.org.
Your Role on the Team
Position Summary :
The University of California, Irvine, a career destination unlike any other, is built upon a rich history of academic and healthcare excellence. We are supported by a globally unique team of academic professionals, researchers, medical experts, and staff. Guided by our mission, vision, and strategic pillars, we thrive in a collaborative environment. We celebrate and leverage the diverse experiences and perspectives of our UCI community to continue to push the boundaries of innovation. Your opportunity to be a part of an award winning team, advancing your career journey, is now!
The incumbent provides high quality customer service to patients calling to obtain medical services at UC Irvine Medical Center. Serves as a preceptor for new staff.
Essential Job Functions :
The identification of essential functions below is not intended to be an exhaustive list of all duties that may be assigned to this position, nor does it restrict the duties which may be assigned to this position if such duties reasonably relate to the position.
- Obtains demographic information from patients, including accurately verifying medical coverage, determining patient eligibility, and or the need for referrals or authorizations, and enters into appropriate computer system. Effectively counsels patients regarding insurance and eligibility, including payment types and or amounts required for service. Takes necessary steps to protect patient confidentiality. 35%
- Communicates effectively and appropriately with patients, clinic and other medical staff, co-workers and members of leadership in a manner that provides exceptional customer service and supports the ARISE values. 20%
- Appropriately schedules, reschedules, cancels or confirms patient appointments in a timely manner to maximize scheduling for patient volume as needed or requested. Provides accurate information to patients regarding referrals, insurance authorizations and the time and location of their appointment, along with what, if anything, they need to bring to the appointment. 35%
- Accurately and clearly documents patient requests for assistance from a physician and or clinic staff, selecting and sending information to the correct department. Takes messages and routes to appropriate department. 10%
What It Takes to be Successful
Total Compensation
We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.
Required Qualifications :
Demonstrated experience using a computer, including data entry and retrieval
Demonstrated experience using office equipment such as a printer, copier, fax, scanner
Demonstrated knowledge of medical terminology
Demonstrated knowledge of insurance programs and / or government programs
Ability to establish and maintain effective working relationships across the Health System
Ability to maintain a work pace appropriate to the workload
Must demonstrate customer service skills appropriate to the job
Excellent written and verbal communication skills in English
Minimum 6 months of experience working in a call center setting plus 12 months experience working in a healthcare setting or 12months experience working in a call center in a healthcare setting
Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
Preferred Qualifications :
Demonstrated experience working with a patient registration software system
Bilingual skills in English and Spanish and / or Vietnamese
Knowledge of University and medical center organizations, policies, procedures and forms
Conditions of Employment :
The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment :
The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.
Details of each policy may be reviewed by visiting the following page :
Closing Statement :
The University of California, Irvine is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at eec@uci.edu or at (949) 824-0500, Monday - Friday from 8 : 30 a.m. - 5 : 00 p.m.
Consideration for Work Authorization Sponsorship
Must be able to provide proof of work authorization
