What are the responsibilities and job description for the BearCard Systems Analyst position at University of Central Arkansas?
Position Summary
The Systems Analyst is responsible for coordinating the design and / or modification of computer system process activities. This position is governed by state and federal laws and agency / institution policy. Job Duties and Responsibilities Monitor and support key institutional systems and applications; document, analyze, and resolve reported problems.Act as primary support for applications that may include configuration and integrations with other applications that extend across the university and / or functional areas.Work closely with application end-users and vendors to tune and troubleshoot applications.Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments.Provide advice and training to end-users.Maintain system documentation.
Some after hours support is required. Planned remote days included.
This position is designated as an Essential Employee in the instance of an emergency or natural weather event that may impact campus operations. Knowledge, Skills, and Abilities Strong excel skills, SQL knowledge, effective communication abilities Skills Considered Essential for Success -Knowledge of the organization and administration of higher education.
- Knowledge of state, federal, and university rules, regulations and procedures.
- Ability to work in a diverse and dynamic environment.
- Ability to work collaboratively and independently with common goals as a part of a team.
- Ability to make sound judgments.
- Effective interpersonal communication, writing, and organizational abilities.
- Civility in all interactions.
- Demonstrate effective follow-up. Required Education and / or Experience Bachelor’s degree in a relevant field or related experience and / or training. In lieu of a Bachelor’sDegree, a combination of education and experience may be considered.Three (3) years work experience in information technology systems administration support andanalysis.Excellent teamwork, interpersonal, and relationship management skills.Ability to learn quickly, work independently, and adapt to new technologies and processes.Strong communication skills, able to effectively interface with technical and nontechnical staff at all levels. Preferred Education and / or Experience Demonstrated knowledge and troubleshooting abilities on connectivity issues due to firewall,load balancer, switch, wireless, etc.Prior experience supporting complex application environments, including Windows and Linux-based operating systems. Experience working with relational database systems, includingSQL and PL / SQL programming. Familiarity with Ellucian Banner or similar ERP systems, student housing applications, access control systems, or pay-to-print technology.Experiences with automation tools, including shell scripts and job schedulers. Prior experience working in Higher Education.
