What are the responsibilities and job description for the Receptionist, Call Center - Full-Time, Days position at University of Chicago Medicine?
Job Description
Be a part of a world-class academic healthcare system, UChicago Medicine Care Network, as a Receptionist at our Flossmoor clinic. Here you will work alongside our Call Center team. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area.
The Receptionist, UCM Care Network, performs day-to-day administrative and general office duties including but not limited to scheduling appointments, answering telephones, and maintaining records and accounts.
Essential Job Functions
- Answer and screens telephone calls in a courteous manner and record messages for physicians and other personnel
- Schedule patient appointments and procedures according to established policies and procedures.
- Obtain accurate information from patients, ensure all registration forms are complete and collect patient and insurance payments
- Copy patient information and forward to requesting party after receiving appropriate consent to release medical records
- Welcomes and greets patients and visitors, assisting and directing appropriately while maintaining patient confidentiality
- Fulfills organizational responsibilities as assigned, including respecting/promoting patient rights, responding appropriately to emergency codes, sharing problems relating to patients and/or staff with immediate supervisor
- Performs other duties assigned
Required Qualifications
- High school diploma or equivalent
- Minimum of two years’ experience in a medical office or hospital setting
- Familiarity with database entry and applications
- Excellent interpersonal skills and demonstrated ability to work cooperatively in a team environment
- Considerable skill in communicating verbally, in determining priorities and in organizing work
- General working knowledge of PC
- Considerable skill in handling sensitive public contacts with discretion, tact and courtesy when dealing with patients, coworkers and physicians.
Preferred Qualifications
- Computerized appointment scheduling experience
Position Details
- Job Type/FTE: Full-Time 1.0 FTE
- Shift: Days - 8:30am-5pm
- Work Location: Onsite - Flossmoor
- Unit/Department: Call Center
- CBA Code: Non-Union
Why Join Us
We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.
UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities.
UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.
Must comply with UChicago Medicine’s COVID-19 Vaccination requirement as a condition of employment. If you have already received the vaccination, you must provide proof as part of the pre-employment process. This is in addition to your compliance with the Flu Vaccination requirement as well. Medical and religious exemptions will be considered consistent with applicable law. Lastly, a pre-employment physical, drug screening, and background check are also required for all employees prior to hire.
