What are the responsibilities and job description for the Visitor Services and Security Attendant position at University of Chicago?
Department
ISAC: Visitor Services & Security
About The Department
The Institute for the Study of Ancient Cultures was founded in 1919 by James Henry Breasted with the financial support of John D. Rockefeller Jr., and was originally envisaged as a research laboratory for the investigation of the early human career that would trace humankind’s progress from the most ancient days of West Asia and North Africa. The goal of the Institute for the Study of Ancient Cultures is to be the world’s leading center for the study of the ancient civilizations of West Asia and North Africa by combining innovation in theory, methodology, and significant empirical discovery with the highest standards of rigorous scholarship.
The Institute for the Study of Ancient Cultures Museum was opened to the public in 1931. The majority of ISAC's collections are from its expeditions in West Asia and North Africa during the 1920s, 1930s, and 1940s. A major reinstallation of the Museum, including the construction of a climate-controlled wing for housing collections and archives, took place in the 1990s and early 2000s. A complete renovation of the Museum was completed in 2019 in celebration of ISAC's centennial. The Institute for the Study of Ancient Cultures is a unit within the University of Chicago and the name of the corporation is 'The University of Chicago.' The corporation was originally incorporated on September 10, 1890.
Job Summary
The job provides operations support within established procedures related to the Visitor Services Department. Receives calls for assistance and/or service from museum patrons, other visitors, staff, and employees and dispatches the appropriate personnel to complete the assignment. Monitors systems, alarm panels, and visual controlled access entrances and responds appropriately.
Responsibilities
Minimum Qualifications
Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).
Work Experience
Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.
Certifications
Preferred Qualifications
Experience
Job Family
Police & Security
Role Impact
Individual Contributor
Scheduled Weekly Hours
40
Drug Test Required
No
Health Screen Required
No
Motor Vehicle Record Inquiry Required
No
Pay Rate Type
Hourly
FLSA Status
Non-Exempt
Pay Range
$16.50 - $25.24
The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.
Benefits Eligible
Yes
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.
Posting Statement
The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
ISAC: Visitor Services & Security
About The Department
The Institute for the Study of Ancient Cultures was founded in 1919 by James Henry Breasted with the financial support of John D. Rockefeller Jr., and was originally envisaged as a research laboratory for the investigation of the early human career that would trace humankind’s progress from the most ancient days of West Asia and North Africa. The goal of the Institute for the Study of Ancient Cultures is to be the world’s leading center for the study of the ancient civilizations of West Asia and North Africa by combining innovation in theory, methodology, and significant empirical discovery with the highest standards of rigorous scholarship.
The Institute for the Study of Ancient Cultures Museum was opened to the public in 1931. The majority of ISAC's collections are from its expeditions in West Asia and North Africa during the 1920s, 1930s, and 1940s. A major reinstallation of the Museum, including the construction of a climate-controlled wing for housing collections and archives, took place in the 1990s and early 2000s. A complete renovation of the Museum was completed in 2019 in celebration of ISAC's centennial. The Institute for the Study of Ancient Cultures is a unit within the University of Chicago and the name of the corporation is 'The University of Chicago.' The corporation was originally incorporated on September 10, 1890.
Job Summary
The job provides operations support within established procedures related to the Visitor Services Department. Receives calls for assistance and/or service from museum patrons, other visitors, staff, and employees and dispatches the appropriate personnel to complete the assignment. Monitors systems, alarm panels, and visual controlled access entrances and responds appropriately.
Responsibilities
- Staffs the lobby desk, answers inquiries from visitors, monitors phone, security technology including cameras and electronic door system.
- Patrols the Museum galleries as assigned, ensuring visitors follow all museum safety / security rules and all university guidelines.
- Responsible for safety of museum visitors and security of museum holdings.
- Oversees physical requirements of building and responsible for entire building when closed to public and staff.
- Responds to building emergencies and fills in at lobby desk as needed.
- Completes incident reports and makes appropriate notifications to the proper parties, completing work with a moderate degree of supervision.
- Assists with fire alarm drills or dissemination of information regarding fire alarms.
- Performs other related work as needed.
Minimum Qualifications
Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).
Work Experience
Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.
Certifications
Preferred Qualifications
Experience
- Proven experience as security officer/guard in organizations with visiting public, customer service skills and retail.
- Demonstrated capacity to work independently in an organized, detailed manner.
- Ability to use independent judgment to appropriately manage and escalate workplace events in accordance with organizational guidelines.
- Knowledge of basic recordkeeping and Microsoft Office (especially Microsoft Word and Excel), and Google Suite and Office.
- Good organizational skills and multitasking abilities with independent problem-solving skills.
- Experience with fire safety panels.
- Cashiering and Cash handling experience.
- This position will require extensive standing and walking throughout the facility, and for extended periods.
- Resume (required)
- Cover Letter (required)
Job Family
Police & Security
Role Impact
Individual Contributor
Scheduled Weekly Hours
40
Drug Test Required
No
Health Screen Required
No
Motor Vehicle Record Inquiry Required
No
Pay Rate Type
Hourly
FLSA Status
Non-Exempt
Pay Range
$16.50 - $25.24
The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.
Benefits Eligible
Yes
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.
Posting Statement
The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
Salary : $17 - $25
