What are the responsibilities and job description for the Front Desk Scheduler position at University of Colorado Anschutz Medical Campus?
University Staff
Description
University of Colorado Anschutz Medical Campus
Department :
Department of Obstetrics and Gynecology, Division of Maternal Fetal Medicine
Job Title : Administrative Assistant II - Scheduler
Working Title : Front Desk Scheduler
Position 00832045# : - Requisition # : 36206
Job Summary :
The Front Desk - Scheduler is responsible for providing outstanding customer service to the assigned physicians, referring providers and patients within the Division of Maternal Fetal Medicine. The individual in this position will perform a broad spectrum of duties related to the effective and efficient scheduling of patients for outpatient visits and procedures in the Maternal Fetal Medicine offices. This includes maintaining precise interactions with nurses, physicians, and any other departments or functions involved in the delivery of patient care services.
The individual in this position will function as the liaison between the patient and the providers for all non-clinical issues including scheduling office visits and procedures within the clinics, communicating pre-appointment instructions and appointment confirmations, insurance verifications and / or pre-authorizations as necessary. The Front Desk - Scheduler will NOT disseminate any clinical information such as diagnosis, test results or post care instructions.
Key Responsibilities :
- Schedule outpatient visits, including completing data entry in Epic and preparing all necessary documentation within medical records for the physician(s) to review.
- Must understand the relative timeline of patient visits and procedures and schedule accordingly. This will frequently require working with multiple room schedules and adjusting based on each patient's needs.
- Obtain referrals and pre-authorizations as necessary for all clinic patient encounters, procedures and genetic testing as needed. This will require interactions with insurance companies.
- Request Interpreter Services if necessary.
- Serve as a liaison for the patients in relation to all non-clinical issues; resolve issues based on independent judgement.
- Collect appointment fees as necessary.
- Process requests for medical records.
- Triage new patient referrals (fax and phone) with direction from the clinical team; email out new patient information.
- Answer incoming patient phone calls.
- Demonstrates responsibility and accountability for all reception, registration and front-end practices.
- Demonstrates excellence in customer service and satisfaction levels for internal and external customers.
- Establishes and maintains effective working relationships with leadership, physicians, colleagues and patients, addresses concerns in a forthright manner.
- Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures, and external governmental agencies.
Work Location :
Onsite - this role is expected to work onsite and is located in Denver, Colorado, 80205
Why Join Us :
The Department of Obstetrics and Gynecology is dedicated to the promotion and advancement of the health of women through discovery in research, education, patient care and national leadership. The University of Colorado Anschutz Medical Campus is a public education, clinical and research facility serving 4,500 students, and a world-class medical destination at the forefront of life-changing science, medicine, and healthcare.
Why work for the University?
We have AMAZING benefits and offer exceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including :
There are many additional perks & programs with the CU Advantage .
Diversity and Equity :
The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities, persons within the LGBTQ community and all veterans. The University of Colorado is committed to diversity and equality in education and employment.
Qualifications :
Minimum Qualifications :
A combination of related education and / or relevant experience in an occupation related to the work assigned equal to two (2) years
Substitution : Appropriate education will substitute for the required experience on a year-for-year basis.
Applicants must meet minimum qualifications at the time of hire.
Preferred Qualifications :
Conditions of Employment :
Knowledge, Skills and Abilities :
How to Apply :
For full consideration, please submit the following document(s) :
A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position.
Curriculum vitae / Resume
Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address.
Questions should be directed to : Mark D'aiuto at mark.daiuto@cuanschutz.edu
Screening of Applications Begins :
Immediately and continues until position is filled.
Anticipated Pay Range :
The starting salary range ( or hiring range ) for this position has been established as HIRING RANGE $ 39,060 - $45,314
The above salary range ( or hiring range ) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.
Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.
Total Compensation Calculator : http : / / www.cu.edu / node / 153125
ADA Statement :
The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu .
Background Check Statement :
The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.
Vaccination Statement :
CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases . If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program .
Application Materials Required : Cover Letter, Resume / CV, List of References
Job Category
Administrative Support and Related
Primary Location
Denver
Department : U0001 Anschutz Med Campus or Denver - 21613 - SOM-OB / GYN MFM GENERAL OPS
Schedule
Full-time
Posting Date
Feb 14, 2025
Unposting Date
Ongoing
Posting Contact Name : Mark D'aiuto
Posting Contact Email : mark.daiuto@cuanschutz.edu
Position Number : 00832045
Salary : $39,060 - $45,314
