What are the responsibilities and job description for the Patient Services Representative I-II, Multi-Specialty Medicine, Highland Ranch position at University of Colorado Anschutz Medical Campus?
University Staff Description
University of Colorado Anschutz Medical Campus
Department : Community Practice
Job Title : Patient Services Representative I-II, Multi-Specialty Medicine, Highland Ranch
Position #00813185 : - Requisition # : 30705
Job Summary :
The Patient Services Representative I is responsible for providing efficient, effective, quality customer service through a variety of duties including, but not limited to, patient check-in, registration, scheduling, exam preparation, outbound calling, and some referral management. They comply with established company policies and procedures, HIPAA Privacy Rules and University of Colorado School of Medicine Confidentiality Policy. The Patient Services Representative I ensures clear and timely communication including patient appointment status to clinical department(s).
Key Responsibilities :
- Acknowledges and welcomes patients and visitors; sets the tone for a positive experience
- Checks patients in and out for appointments, schedules follow-up appointments at time of discharge
- Verifies patient and insurance information, while accurately documenting necessary modifications into the Electronic Health Record (EPIC)
- Answers multiple phone lines in order to fulfill patient needs over the phone
- Monitors provider schedules daily to ensure that all open appointment slots are filled same day and schedules are free of roadblocks
- Reviews the Daily Appointment Report three to five days in advance for patient appoints to ensure referral accuracy
- Collects patient copays and balances drawer daily
Work Location :
Onsite - this role is expected to work onsite and is located in Highlands Ranch, Colorado.
Why Join Us :
The University of Colorado offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, tuition benefits, ECO pass, paid time off - vacation, sick, and holidays and more. To see what benefits are available, please visit :
Diversity and Equity :
The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities, persons within the LGBTQ community and all veterans. The University of Colorado is committed to diversity and equality in education and employment.
Qualifications :
Minimum Qualifications :
Patient Services Representative I :
Patient Services Representative II :
A combination of education and related technical / paraprofessional experience may be substituted on a year for year basis.
Preferred Qualifications :
Conditions of Employment :
Knowledge, Skills and Abilities :
How to Apply :
For full consideration, please submit the following document(s) :
Questions should be directed to : Lee Elson, Lee.Elson@cuanschutz.edu
Screening of Applications Begins :
Immediately and continues until position is filled.
Anticipated Pay Range :
The starting salary range (or hiring range) for this position has been established as
Patient Services Representative I : $37,920 to $43,992
Patient Services Representative II : $48,396 to $56,143
The above salary range ( or hiring range ) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.
Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.
Total Compensation Calculator :
ADA Statement :
The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu.
Background Check Statement :
The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.
Vaccination Statement :
CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.
Application Materials Required : Cover Letter, Resume / CV, List of References Job Category : Administrative Support and Related Primary Location : Aurora Department : U0001 Anschutz Med Campus or Denver - 21973 - SOM-DEAN DO CPD - ORTHOPEDICS Schedule : Full-time Posting Date : Jan 22, 2025 Unposting Date : Ongoing Posting Contact Name : Lee Elson Posting Contact Email : Lee.Elson@cuanschutz.edu Position Number : 00813185
Salary : $48,396 - $56,143
