Patient Services Representative I-II: Urology, Highlands Ranch

The University of Colorado | Anschutz Medical Campus - Community Practice Division seeks an experienced Patient Services Representative in our Urology, Highlands Ranch clinic.

This full-time 1.0 FTE, University Staff (unclassified) position in the School of Medicine, Community Practice Division will be responsible for providing efficient, effective, quality customer service through a variety of duties including, but not limited to, patient check-in, registration, scheduling, exam preparation, outbound calling, and some referral management. They comply with established company policies and procedures, HIPAA Privacy Rules, and University of Colorado School of Medicine Confidentiality Policy. The Patient Services Representative ensures clear and timely communication including patient appointment status to clinical department(s).

**Applications are accepted electronically ONLY at: https://cu.taleo.net/careersection/2/jobdetail.ftl?job=35787&lang=en

Key Responsibilities:

• Acknowledges and welcomes patients and visitors; sets the tone for a positive experience.
• Checks patients in and out for appointments, and schedules follow-up appointments at the time of discharge.
• Verifies patient and insurance information, while accurately documenting necessary modifications to the Electronic Health Record (EPIC).
• Answers multiple phone lines to fulfill patient needs over the phone.
• Monitors provider schedules daily to ensure that all open appointment slots are filled on the same day and schedules are free of roadblocks.
• Reviews the Daily Appointment Report three to five days in advance for patient appointments to ensure referral accuracy.
• Collects patient copays and balances drawer daily.

Minimum Qualifications:

Patient Services Representative I:

• High school diploma or GED. Substitution: A combination of education and related technical/paraprofessional experience may be substituted on a year-for-year basis
• 1 years of patient/client-facing experience.

Patient Services Representative II:

• High school diploma or GED.
• 2 years of patient/client-facing experience.Substitution: A combination of education and related technical/paraprofessional experience may be substituted on a year-for-year basis.

Preferred Qualifications:

• College graduate.
• Medical office experience.
• EPIC experience.
• MS Office experience.
• Bilingual, Spanish-speaking.

Conditions of Employment:

• Current Basic Life Support (BLS) for Healthcare Providers issued by the American Heart Association or American Red Cross healthcare provider level CPR certification or certification within 90 days of hire.
• Complies with applicable University of Colorado School of Medicine, Community Practice mandatory education and training.
• Maintains all required licensure and certifications for the position.
• Must be able to work in person.
• Must be able to travel to alternate locations as assigned.

Knowledge, Skills, and Abilities:

• Strong organizational and personal skills; must have a strong work ethic.
• Strong communication skills, both written and verbal.
• Ability to maintain a positive attitude with clients, employees, and management.
• Ability to work quickly – individually and as part of a team.
• Ability to read, analyze, and interpret policies, documents, and regulations.

How to Apply:

For full consideration, please submit the following document(s):

1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position

2. Curriculum vitae / Resume

3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address

Questions should be directed to: Jessica Asherin, Jessica.Asherin@cuanschutz.edu

Screening of Applications Begins:

Immediately and continues until the position is filled. For best consideration, apply within 30 days of posting.

Anticipated Pay Range and Benefits: :

The starting salary range (or hiring range) for this position has been established as

• Patient Services Representative I: $38,000
• Patient Services Representative II: $43,700

The above salary range (or hiring range) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting and will be prorated by FTE. This position is eligible for overtime compensation.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans, and retirement contributions that add to your bottom line.

Benefits: https://www.cu.edu/employee-services/benefits

Total Compensation Calculator: http://www.cu.edu/node/153125

Diversity and Equity:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator

The University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

The University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

**Applications are accepted electronically ONLY at at www.cu.edu/cu-careers using job number 35787

Work Remotely

• No

Job Type: Full-time

Pay: From $38,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Highlands Ranch, CO: Relocate before starting work (Required)

Work Location: In person

Salary : $38,000 - $43,700