Limelight Sales Floor Manager

Summary

Job Summary

The CU Bookstore in Boulder invites applications for the Limelight Sales Floor Manager! This position functions as the Store Manager of the CU Book Store Limelight Hotel location, with responsibility for the general management of the store. Responsibilities will include supervising staff and student associates, ensuring customer service standards are followed, inventory control, visual merchandising, and point of sale (POS) accuracy. This role will collaborate with Hotel General Manager and CU Book Store main campus staff members. This is a 40 hour per week position with 100% time spent on-site. Workdays and hours will vary and will include weekends and occasional holidays.

The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

Who We Are

The CU Book Store offers a convenient place for students to prepare for their academic endeavors. The store offers academic course materials, and school supplies for all students, faculty and staff. We also provide logoed gear for all patrons and visitors of the university. By offering innovative services and customer centric culture, the store strives to provide a welcoming environment for all members of the campus community, as well as the Boulder Community at large.

Responsibilities

What Your Key Responsibilities Will Be

General operation of the store:

• Responsible for daily operations of the store.
• Train associates to follow customer service standards and ensure standards are being followed.
• Ensure safety and security protocols are followed.
• Report general maintenance issues to appropriate parties. Follow up on completion of reported issues.
• Train associates on POS and ERP software. Handle complex customer services issues that arise and problem solve according to store standards.
• Maintain a general knowledge of standard processes for retail software, hardware, and payment processing systems.
• Ensure opening and closing procedures are followed.
• Ensure accounting for daily cash revenue is completed and deposits are delivered to central accounting office.
• Plan for hotel events and make necessary arrangement for increased sales or varied merchandising model.
• Collaborate with Hotel General Manager and Book Store main campus departments as needed.
  
  

Supervising Staff And Student Associates

• Assist with recruiting and hiring associates.
• Create and implement plans and reviews for all associates.
• Create and implement disciplinary action and corrective plans when necessary.
• Responsible for submitting time sheets and approving leave for all associates.
• Schedule associates to ensure store is staffed as needed.
• Ensure that associates have the resources they need to succeed in their scheduled position.
• Provide any necessary guidance associates need for merchandising decisions, restocking priorities, adherence to trained procedures, and best customer service practices.
• Create and take responsibility for daily tasks list.
  
  

Inventory Control And Merchandising

• Collaborate with the Inventory Control Manager and the Buying team to ensure inventory is accurate. Complete cycle counts as needed and report inventory discrepancies to the Inventory Control Manager.
• Audit stock transfers to the Store.
• Collaborate with the Inventory Control Manager, the Buying Team, and the Distribution Center Team to ensure store inventory levels are maintained and best sellers are replenished in a timely manner.
• Ensure inbound product is processed in a timely manner.
• Request store supplies as needed.
• Follow visual merchandising guidelines to ensure product is displayed for optimal sales. Collaborate with the main store visual merchandising coordinator on all visual merchandising in the store. Follow promotional calendar and ensure promotional product/signage is set up/taken down in a timely manner.
• Assist in planning and completion of physical inventory.
  
  

Other duties as assigned

What You Should Know

• Onsite work modality.
  
  

What We Can Offer

• The salary range for this position is $54,960 - $60,000 per year.
  
  

Benefits

The University of Colorado offers excellent benefits , including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder .

Be Statements

Be challenged. Be supportive. Be Boulder.

What We Require

• Bachelor's Degree, or equivalent combination of education and experience.
• 2 years of retail/customer service experience, including 2 years of supervisory experience.
  
  

What You Will Need

• Strong written and oral communication skills.
• Strong working knowledge of MS Office.
• Strong customer service skills, interpersonal skills and time management.
• Problem Solving.
  
  

What We Would Like You To Have

• 3 years of retail/customer service experience.
• 3 years of supervision.
• Experience with ERP systems (NetSuite).
• Experience with POS systems (NetSuite).
• Experience in Project management.
  
  

Special Instructions

To Apply, Please Submit The Following Materials

• A current resume.
• A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.
  
  

Please apply by February 18, 2025, for consideration.

Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.

In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.