Network Operations Center Analyst

Summary

Job Summary

The Office of Information Technology encourages applications for a Network Operations Center Analyst! The Analyst will join the Operations unit in OIT and with mentorship from senior level staff, this position will determine, maintain and expand switching structure including wireless access points, implement new designs of the network infrastructure, and provide operational support for the existing network infrastructure, installation/support for VoIP and analog services and cable TV services. The person who fills this position needs to be able to work outside normal business hours and participate in an on-call rotation.

The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

Vision

Who We Are

• Office Information Technology will be valued by campus as a strategic, inclusive and innovative partner in advancing learning and discovery in order to enable CU Boulder to be a premier public university.
  
  

Mission

• Office Information Technology enables campus priorities by providing high-value IT services and solutions.
  
  

Values

• Trust, as a foundation for how we engage with one another and with campus partners, along with
• Avid curiosity in how to better support the campus and our stakeholder’s while
• Fostering empowerment and authentic engagement among ourselves and
• Celebrating inclusivity that promotes a sense of belonging while acknowledging that each person is unique and valued.
  
  

Strategy

• Office Information Technology will advance learning and discovery by delivering high-value reliable IT services and solutions that:
• Provide a fluid and adaptable academic and student experience
• Enable research competitiveness and
• Deliver core infrastructure and enterprise IT services for business effectiveness.
  

Based on our departmental goals and our commitment to diversity and inclusive excellence, CIO Information Technology particularly welcomes applications from candidates whose knowledge, skills, and abilities, and desire to contribute to an inclusive campus environment, will help us achieve our vision of a diverse and inclusive community.

Responsibilities

What Your Key Responsibilities Will Be

Network hardware Installation and Configuration:

• Under the mentorship of Senior staff, this position will install and configure campus-wide network switches and wireless network equipment which requires use of a university vehicle and the ability to distinguish between colors. This requires knowledge of and the ability to navigate coding and command lines vital to access the switches, routers, voice media packs, and access point configurations. Professional level duties include engaging in deployment and testing of switches and Wi-Fi Access Points (AP), and UPS systems. Documenting configuration and implementation plans, and troubleshooting installation and configuration issues using networking professional standards. Position is responsible for determining appropriate switch and AP configurations.
  
  

Troubleshooting And Customer Service

• This position is responsible for reviewing, processing, and completing routine customer Help Desk requests and issues. In many cases this will require onsite customer meetings and testing on site for wired, and wireless, VoIP, analog, and coax connectivity. This entails understanding client devices/applications, understanding correct communications between the device and the wi-fi services/network jacks, and ability to make suggestions for customer device resolution. Sophisticated requests will require collaboration/advancement to senior staff members. Requests must be processed in a timely manner and interaction with customers requires professional demeanor and skills to translate technical information into easy to understand terms.
  
  

Existing Network Component Monitoring, Repair And Upgrade

• This role will respond to switch and Access Point outages related to operating systems, configuration software, inter-connectivity issues and to customer trouble reports related to switch port and Wi-Fi issues involving security, configuration, rogue DHCP, and connectivity issues. This position will fix the layer1/layer 2 network connectivity, O/S, switch, port, AP configuration/s. This position also collaborates with the senior engineer to facilitate department guidelines for troubleshooting-related issues and in determining the source of the failure, if the repair can be resolved, and if device replacement is the appropriate solution.
  
  

Installation And Repair Of Network Connections

• This position is responsible for data, voice, and coax activations and repairs including changing the switch port parameters to meet the needs of the installation and performing diagnostics of the port problems on edge switches and wiring from switches to jacks. This position is also responsible for updating work order and database information upon completion of order and facilitating switch port configuration in response to new service or change requests. This position will determine the correct subnet information for port configurations.
  
  

Professional Development

• Augment skills with a training/conference that will help develop you on a professional level and increase your knowledge about new technologies.
  
  

Other Duties

• As defined by management requirements to meet changing/project network services.
  
  

What You Should Know

• This position is in a hybrid work situation, working primarily on site, 4 days per week.
• Occasional need for out of hours work related to a service incident on campus and/or special events staffing.
• Visa sponsorship is not available for this position.
  
  

What We Can Offer

• Salary: $57,100 - $64,258.
  
  

Benefits

The University of Colorado offers excellent benefits , including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder .

Be Statements

Be adaptable. Be excited. Be Boulder.

What We Require

• Bachelor’s Degree in computer science, engineering or a related field. Relevant work experience as listed below may be substituted on a year-for-year basis for the degree.
• Functional knowledge of Networking switches, wireless access points, UPS systems, and monitoring tools.
• Must have a valid U.S. Driver’s License.
  
  

What You Will Need

• Demonstrated ability to provide outstanding customer service.
• Excellent verbal and written communication skills.
• Strong listening skills.
  
  

What We Would Like You To Have

• One year of experience.
• with Network monitoring and alerting using industry standard tools such as SolarWinds, Nagios, or similar.
• related to the configuration, deployment, and testing of network switches.
• Familiarity with CU-Boulder campus buildings.
• Experience with developing and working with Excel spreadsheets.
  
  

Special Instructions

To Apply, Please Submit The Following Materials

• A current resume.
• A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.
  
  

We may request references at a later time.

Please apply by March 16, 2025 for consideration.

Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.

In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.