Office Manager – Disability Services

Summary

Job Summary

Disability Services at CU Boulder encourages applications for an Office Manager! This role oversees key administrative functions within Disability Services & Student Testing Center (DS/STC), ensuring seamless operations and consistency in procedures. This role manages front office operations, supervises the Administrative Assistant, coordinates complex calendars and meetings, tracks and analyzes data, and provides administrative support to leadership.

This role delivers direct support to students, staff, and faculty while fostering collaboration across the department, division, and university. This role also promotes disability awareness, provides technical guidance, and advises on universal design principles to ensure equitable access for students with disabilities

Success in this position requires confidentiality, autonomy, adaptability, and strong communication skills in a fast-paced environment. A dedication to student support, problem-solving, and exceptional customer service is needed.

The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

Who We Are

Disability Services is dedicated to providing students with disabilities an equal opportunity to participate in university programs, courses and activities through reasonable accommodations and services. Our office is here to support students, staff and faculty with accommodation requests, implementation, guidance and general information.

Responsibilities

What Your Key Responsibilities Will Be

Office Operations & Process Management

• Manage the daily front office reception of DS, ensuring smooth operations and a welcoming environment.
• Supervise front desk operations and provide coverage if the Administrative Assistant is unavailable.
• Diffuse tense or confrontational situations, using active listening and conflict resolution strategies.
• Regularly evaluate and update front office processes, materials, and policies to ensure consistency and improvement.
• Serve as the department’s primary purchasing agent and manage the inventory of office supplies.
• Oversee the maintenance and updates of the data management system.
• Ensure compliance with the National Voter Registration Act within DS/STC operations.
• Collaborate with campus partners to develop surveys and research to assess customer needs and satisfaction.
• Provide cross-coverage support to the Student Testing Center as needed.
• Refer students to appropriate campus and community resources.
• Assist with accommodation implementation processes during peak times.
  
  

Supervision & Leadership Support

• Hire, train, and supervise a full-time Administrative Assistant.
• Provide ongoing support, professional development, and performance evaluations for the Administrative Assistant.
• Manage special projects delegated by the leadership team, ensuring scope, quality, and effective resource allocation.
• Coordinate complex calendars for leadership, scheduling high-level meetings and ensuring all necessary materials are prepared.
• Represent Disability Services on campus-wide committees and working groups.
  
  

Data Collection, Management, & Assessment

• Track, analyze, and report key data points to support long-term planning and operational improvements.
• Produce monthly and semester reports for the DS/STC Leadership Team.
• Maintain accurate records on student caseloads, retention rates, and service utilization.
• Serve as a liaison with campus partners, including payroll, parking assignments, OIT requests, telecommunications, Buff OneCard access, room scheduling, and other administrative functions.
  
  

What You Should Know

This is a fully in-person position expected to work Monday - Friday during regular business hours.

What We Can Offer

The salary range for this position is $52,887 - $54,000 annually.

Benefits

The University of Colorado offers excellent benefits , including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder .

Be Statements

Be collaborative. Be effective. Be Boulder.

What We Require

• A bachelor’s degree or equivalent combination of education and experience may substitute.
• 1 year of professional, relevant experience.
  
  

What You Will Need

• Strong verbal and written communication skills, including the ability to engage with a wide variety of student, faculty, and staff populations.
• Strong customer service skills with a focus on creating a welcoming and supportive environment.
• High level of organization, dependability, and an ability to handle multiple priorities.
• Proficiency in Microsoft Office and Google applications, including SharePoint, Excel, Word, and Outlook.
• Knowledge of confidentiality standards and handling sensitive information in a higher education setting.
• Ability to train and supervise full-time staff, including professional development and performance management.
• Strong problem solving skills and ability to remain calm under pressure.
• Ability to use de-escalation techniques to effectively handle and resolve elevated or complex situations while maintaining a supportive and solutions-focused approach.
  
  

What We Would Like You To Have

• Experience working with students with disabilities in a higher education setting.
• Experience in policy development and office procedure creation.
• Experience supervising/leading other professional staff or volunteers.
• Experience with electronic medical records or accommodation data management systems.
• One year of professional experience in administrative support and/or operations support in higher education.
  
  

Special Instructions

To Apply, Please Submit The Following Materials

• A current resume.
• A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.
  
  

We may request references at a later time.

Please apply by April 7, 2025 for consideration.

Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs .

In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.