What are the responsibilities and job description for the Academic IT Client Service Analyst position at University of Dayton?
Position Summary :
Unlock Your Potential : Join the University of Dayton's UDit Team as an Academic IT Client Service Analyst. The University of Dayton seeks a dedicated and tech-savvy individual to join our UDit division as an Academic IT Client Service Analyst. This dynamic role offers an opportunity to contribute to the University's mission of excellence in teaching, learning, and research while advancing your career in a vibrant and supportive community.
The Academic Technical Support Specialist is primarily responsible for providing exemplary customer service in primarily supporting academic unit’s Faculty and Staff with a wide range of technical systems, applications, classroom and audio-visual needs remotely and on-site. The position has extensive experience administering multiple operating systems in an enterprise environment and serves as an escalation point for complex requests. The position performs back-end management and deployment functions within the UD network, on-site endpoint support, and applications. The position also assists in the day-to-day guidance of student technicians.
Minimum Qualifications :
Associate’s degree or two years of experience in an IT customer support services team role preferably in higher education
Experience administering Windows systems in an enterprise environment
Experience coordinating across multiple IT disciplines (e.g. infrastructure, networking, telecommunications, end user support, application support, hardware, etc.)
Knowledge of troubleshooting audio-visual systems
Experience configuring and managing groups of workstations with client management tools
Knowledge of workstation imaging processes and skill sets required to deploy and maintain images current Windows or OSX operating systems
Experience diagnosing and repairing computer hardware issues
Proficiency working with customers in an enterprise networked print environment
Excellent communication and relationship skills; ability to communicate and build relationships at all levels of the organization including senior executives
Excellent time management skills
Ability to create technical and procedural knowledge and training resources
Ability to be a self-starter, motivator and team player
Preferred Qualifications :
While not everyone may possess all of the preferred qualifications, the ideal candidate will bring many of the following :
Bachelor’s Degree
Higher Education IT experience
ITIL certification
Experience with ITSM applications
Experience in an enterprise IT environment
Industry recognized technical certification
Experience supporting mobile devices
Basic scripting knowledge
