What are the responsibilities and job description for the Director Change Management and Community Engagement position at University of Dayton?
Position Summary :
The University of Dayton, a top-tier Catholic and Marianist university in Dayton, Ohio, seeks a Director of Change Management and Community Engagement to drive technology innovation and enablement. This role collaborates with faculty, staff and students to support and sustain IT progress throughout campus. At UD, you'll enjoy an excellent benefits package, personal and professional growth support through wellness programs, and life-long learning with tuition assistance. We encourage all qualified candidates to apply!
The Director of IT Change Management & Engagement leads engagement and positive technology service experiences for university students, alums, faculty, staff, campus partners, and stakeholders. They oversee the planning, implementation, and evaluation of technological changes within the organization. They develop strategies to minimize disruption, ensure smooth transitions, and align changes with business objectives. Key responsibilities include leading change management, communication, and training teams, assessing risks, creating communication plans, managing web presence, coordinating with stakeholders, and monitoring the impact of changes.
This IT senior leader reports to the Assistant Chief Information Officer and provides strategic vision and operational plans to successfully deliver technology services to the campus community. Under the directors leadership, the teams will deliver value throughout the UD community in innovative, friendly, and efficient ways that amplify the University's strategic mission.
Minimum Qualifications :
Bachelor’s Degree OR 10 years experience in relevant field
5 years in communication related role
Experience in IT service management
Ability to communicate across multiple IT disciplines (e.g., infrastructure, applications, end-user support, etc.)
Experience in change management / enablement
Experience in managing projects, and supporting enterprise releases
Experience executing complex technology projects in a fast-paced environment
Experience collaborating with faculty, administrators, academic leaders, and other stakeholders
Excellent analytical skills, ability to manage multiple projects under strict timelines, work well in a demanding dynamic environment, and meet overall objectives
Excellent supervisory, organizational, and leadership skills
Exceptional interpersonal and leadership skills in collaboration, facilitation, and negotiation skills
Effective time management and organizational skills
Ability to provide timely input and leadership on decision-making issues affecting the organization
Strong understanding of KPIs, IT metrics, and data analysis
Strong ability to use metrics and analytics to provide information and plans
Experience managing staff, including hiring, training, and developing teams, assigning tasks, evaluating performance, etc.
Ability to promote inclusive excellence in the workplace
Experience managing, coaching & promoting leaders in IT
Strong ITil understanding
Excellent attention to detail
Effective written and verbal communication skills
Preferred Qualifications :
While not everyone may possess all of the preferred qualifications, the ideal candidate will bring many of the following :
Master’s Degree
5 years of management experience
Higher Education IT management experience
ITIL Foundations certification and demonstrated practical application
Experience with ITSM
Project Management certification
Knowledge of and sensitivity to a Catholic Marianist work environment
