Financial Aid Compliance Counselor

Position Summary :

Join the University of Dayton's Strategic Enrollment Management Division as a Financial Aid Compliance Counselor! Are you passionate about ensuring students have access to the financial resources they need to pursue their educational dreams? The University of Dayton, a top-tier Catholic research university, is seeking a highly motivated and detail-oriented individual to join our dynamic Financial Aid team.

As a Catholic Marianist research University, we are a diverse community committed to educating the whole person and linking learning and scholarship with leadership and service. Enrollment Management is focused on service excellence to recruit, enroll, and graduate highly qualified students and improve access, affordability, diversity, inclusion, and success. The Financial Aid Compliance Counselor is responsible for reviewing FAFSA applications, determining and adjusting all types of financial assistance, and exercising professional judgment. Reporting to the Director of Financial Aid Initiatives and Compliance, the Compliance Counselor supports compliance and service within the Office of Financial Aid to ensure students and families have an excellent experience. The counselor will execute various updates to student financial aid records, including ISIR review, tuition remission, GA contract review, and review of documents including those related to federal verification. This position also identifies, recommends, and implements process changes to improve compliance, operations, and service. Additionally, this individual is responsible for leading and contributing to projects that drive the success of the office, including the creation of yearly electronic financial aid forms and management of state aid programs.

This individual is expected to use problem-solving skills daily and maintain strong collaborative relationships to fulfill the duties of the position. Additional responsibilities include updating processes and procedures, leading training sessions, counseling students during peak periods, and working collaboratively with our Flyer Student Services office.

As a Catholic Marianist University, we believe that diversity, equity, and inclusion are essential to the success of students and staff. As part of the Strategic Enrollment Management team, the Compliance Counselor will work to make tangible contributions to UD’s mission. All employees are empowered to attend workshops, seminars, and other educational experiences to deepen their understanding of our mission. The Compliance Counselor is expected to meet semi-annually with their supervisor to identify the ways in which they are both individually and collaboratively working to advance UD’s mission.

Minimum Qualifications :

Bachelor’s Degree

Experience providing service to internal and external constituents

The ability to work with multiple priorities in a fast-paced environment

Strong written communication skills and attention to detail

The successful candidate must be self-motivated and have the ability to work independently

Preferred Qualifications :

While not everyone may possess all of the preferred qualifications, the ideal candidate will bring many of the following :

Bachelor’s Degree in Business Administration

At least one year of experience in a professional environment

Two years of financial aid experience, including making updates to and analyzing student financial aid records and the ability to solve complex problems

Enrollment Management or Higher Education experience at a private university

Strong customer-oriented approach and the demonstrated ability to communicate effectively with families and students of diverse backgrounds

Demonstrated ability to cultivate and maintain relationships with a variety of constituents and evidence of strong interpersonal skills

A Master’s Degree in Higher Education or Business is preferred

Knowledge of Title IV Programs and federal financial aid regulations

Knowledge and experience with Ellucian Banner software and Salesforce CRM environment

Ability to work with staff, students, and families in a manner consistent with Catholic and Marianist values and principles