IT Service Center Specialist

The University of Dayton, a top-tier Catholic research university, is seeking an energetic and customer-focused IT Service Center Specialist to join our dynamic UDit team. This is an exciting opportunity to be part of a vibrant community that values excellence, integrity, and a commitment to serving others.

The IT Service Center Specialist answers incoming IT Service center requests. The specialist will troubleshoot computers and assign service requests to appropriate departments, escalate issues and attempt to resolve at first level by walking the customer through the steps to resolve or assisting with the use of remote management. The role will also be responsible for making sure just-in-time support for campus learning spaces is provided and assist with service center operations including test scoring within agreed upon SLAs. The ideal candidate will possess a strong mix of both technical and interpersonal skills.

High School Diploma or equivalent .
Two or more years of prior customer service experience.
Excellent written and verbal communication skills with the ability to support customers with a wide range of technical proficiency.
Strong analytical and problem solving skills.
Ability to develop creative solutions to technically challenging problems.
Capable of working under considerable pressure while also managing multiple tasks and priorities.
Motivated self starter; must be able to work independently and in a team setting.
Ability to produce consistent, high quality results with significant attention to detail.
Strong interpersonal, leadership, and team communications skills are essential; must be able to document processes, policies, and procedures in a timely basis.
Aptitude to provide excellent technical support via the phone, in person or through remote management tools.
Effective organization, time management, prioritization, follow-up and follow-through skills.

While not everyone may possess all of the preferred qualifications, the ideal candidate will bring many of the following:

Associates, undergraduate degree or demonstrated work related experience.
Knowledge of Windows and Mac operating systems.
Familiarity with Active Directory.
Experience with Knowledge Centered Support Basic understanding of ITIL best practices. Higher education IT support experience.
Ability to promote inclusive excellence in the workplace

To apply please submit a cover letter addressing each minimum qualification and any applicable preferred qualifications that you meet.

Applicants must be currently authorized to work in the United States on a full-time basis. The University does not provide work visa sponsorship for this position.

Informed by its Catholic and Marianist mission, the University is committed to the principles of diversity, equity, and inclusion. Informed by this commitment, we seek to increase diversity, achieve equitable outcomes, and model inclusion across our campus community. As an Affirmative Action and Equal Opportunity Employer, we will not discriminate against minorities, women, protected veterans, individuals with disabilities, or on the basis of age, race, color, national origin, religion, sex, sexual orientation or gender identity.