What are the responsibilities and job description for the Student Accounts Customer Service and Communication Specialist Job at University position at University of Dayton?
Student Accounts Customer Service and Communication Specialist
Job No : 502588
Work Type : Staff Full Time (1500 hours or greater)
Location : Dayton, OH
Category : University Staff
Department : Stdnt Accounts - 800510
Pay Grade : 10 - Non Exempt
Advertised : February 20, 2025
Applications close : March 09, 2025
Position Summary :
Are you a recent graduate or a seasoned professional looking for an exciting opportunity in the world of higher education? The University of Dayton is seeking a passionate and driven individual to join our team as a Student Accounts Customer Service and Communication Specialist. As a Student Accounts Customer Service and Communication Specialist, you will play a crucial role in ensuring an exceptional experience for our students and their families. Apply today!
The Student Accounts Customer Service and Communication Specialist reports to the Assistant Director of Student Accounts and responsibilities include :
- Manage and update ERP system (Banner) as it relates to accurate and timely student accounts billing. Knowledge of software and office functions to allow for accurate maintenance of payment plan tuition programs for students and the financial hold program processes.
- Manage and maintain for the Office of Student Accounts, the website and course catalog financial data and policy updates.
- Mass communication to students, families and university community from the Office of Student Accounts.
- Balancing the cash vault daily. Banking responsibilities include daily ACH file transmittal, processing all returned items from the bank and the collections of past due student accounts.
- Serve as the lead staff member responsible for performing the Office of Student Account procedures related to the return of federal aid to the Department of Education (Return to Title IV)
- Assist with the fulfillment of the Graduate Assistant contracts to the student accounts.
- Upload additional departmental charges to student accounts.
Minimum Qualifications :
Associate degree or at least two years bookkeeping, or accounting experience
One year experience in a customer service environment
Proven ability to complete tasks with high degree of accuracy
Knowledge of Gmail, Microsoft Office and intermediate level Excel skills
Ability to organize and complete work in a timely manner
Preferred Qualifications :
While not everyone may possess all of the preferred qualifications, the ideal candidate will bring many of the following :
Associate degree in Accounting / Finance
Experience in a financial institution or a University Office of Student Accounts (Bursar)
Knowledge of PDF editor app, Banner, Touchnet and other ERP Systems
Working knowledge of website management and communication
Demonstrated and successful experience working with people from diverse backgrounds.
Knowledge of and sensitivity to a Catholic Marianist work environment
Special Instructions to Applicants :
To apply please submit a cover letter addressing each minimum qualification and any applicable preferred qualifications that you meet.
Applicants must be currently authorized to work in the United States on a full-time basis. The University does not provide work visa sponsorship for this position.
Closing Statement :
Informed by its Catholic and Marianist mission, the University is committed to the principles of diversity, equity, and inclusion. Informed by this commitment, we seek to increase diversity, achieve equitable outcomes, and model inclusion across our campus community. As an Affirmative Action and Equal Opportunity Employer, we will not discriminate against minorities, women, protected veterans, individuals with disabilities, or on the basis of age, race, color, national origin, religion, sex, sexual orientation or gender identity.
