What are the responsibilities and job description for the Associate Director, Learning and Development position at University of Delaware?

PAY GRADE : 32E

CONTEXT OF THE JOB :

Under the limited direction of the Director, the Associate Director of Learning and Development performs the full scope of activities associated with organizational development and engagement (ODE) functions of the Office of Human Resources. The individual will play a key leadership role in advancing the university’s workforce development efforts by developing and executing HR’s learning and development strategy, ensuring alignment with organizational goals and fostering a culture of continuous learning.

The Associate Director will lead the annual performance management program, ensuring effective implementation, providing manager training and support and promoting alignment between individual performance and institutional goals.

Additionally, the Associate Director will be a primary administrator of HR’s Learning Management System (LMS), ensuring the system’s functionality supports a variety of learning initiatives, and provides seamless user experiences for faculty, staff, and administrators.

This role is central to the creation and implementation of impactful learning programs, professional development opportunities, and organizational learning initiatives that drive employee engagement, performance, and growth.

KEY RESPONSIBILITIES :

L&D Strategy and Program Development

Lead the design, delivery, and evaluation of comprehensive learning and development programs that support the professional growth of faculty, staff, and administrators.
Analyze organizational learning needs and implement programs that foster employee growth, performance improvement, and retention.
Establish and maintain a university-wide learning and development framework that includes leadership development, role-specific competencies, career progression, skills enhancement, and performance management.
Guide managers through the performance management cycle, ensuring consistency in evaluations and fostering an environment of accountability and growth.
Collaborate with HR leadership to integrate performance management data with development programs, compensation planning, and talent management initiatives.
Monitor and analyze the success of the performance management program, gathering feedback and adjusting, as needed, to drive engagement and performance improvements across the institution.
Monitor industry trends and best practices to ensure the university’s learning initiatives remain cutting-edge and relevant.

Learning Management System

Serve as a primary administrator of the LMS, ensuring its optimization, maintenance, and continuous improvement to support learning needs across the university.

Oversee the creation, deployment, and tracking of learning content and programs within the LMS, ensuring a seamless user experience.

Educate leaders, faculty and staff on LMS features, best practices, and new functionalities to increase platform adoption and effectiveness.

Generate and analyze data from the LMS to assess program effectiveness, learner engagement, and completion rates, providing actionable insights for continuous improvement.

Team Leadership & Collaboration

Manage L&D professionals and provide guidance, feedback, mentorship, and professional development opportunities to ensure high performance.

Foster a collaborative working environment across departments to align learning initiatives with overall institutional objectives.

Learning & Development Analytics and Reporting

Develop and maintain dashboards and reporting systems to track key performance indicators (KPIs) and program outcomes.

Regularly assess the effectiveness of learning initiatives and identify areas for improvement, recommending changes or new strategies as needed.

Provide reports and presentations to senior leadership regarding L&D program impact, LMS utilization, and areas of opportunity.

QUALIFICATIONS :

Bachelor’s degree in human resources, organizational development, education, or a related field and seven years of experience, or equivalent combination of education and experience. Advanced degree preferred.

Experience in Learning and Development or Human Resources, including at least three years in a leadership or management role.

Relevant certifications in Learning and Development or Instructional Design (e.g., CPLP, SHRM-SCP, ATD certification) preferred. Experience in leading performance management programs, including manager training and support, with a demonstrated ability to drive successful outcomes.

Experience in higher education is highly preferred, with a deep understanding of academic and administrative needs.

Ability to design and implement impactful professional development and leadership programs.

Proven experience in managing and administering a Learning Management System (LMS), including content development and data analytics.

Strong project management and organizational skills with the ability to manage multiple initiatives simultaneously.

Excellent communication and interpersonal skills, with the ability to collaborate across all levels of the organization.

Data-driven, with the ability to analyze learning metrics and develop actionable insights.

Demonstrated understanding and consideration of the differing needs and concerns of individuals with varying identities, cultures, and backgrounds.

Committed to fostering a workplace culture of belonging, where diversity is celebrated, and equity is a core value.

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