What are the responsibilities and job description for the Patient Access Supervisor position at University of Florida Health - Jacksonville?

Join Our Team as a Patient Access Supervisor!

As a Patient Access Supervisor, you will be a key leader in ensuring a seamless and positive experience for both patients and staff. You’ll oversee the Front Desk Receptionist Team, driving team performance, optimizing daily operations, and fostering a culture of collaboration and excellence.

In this dynamic role, you'll provide valuable feedback on registration processes, proactively address staffing needs with leadership, and ensure consistent adherence to departmental policies and procedures. Beyond operational oversight, you'll play a crucial role in creating a welcoming environment, where both patients and team members feel valued and supported.

If you thrive in fast-paced settings, excel at multitasking, and are passionate about leading teams to success, we’d love to have you on board!

Responsibilities

Directly supervise the front office team including recruiting, hiring, training, performance management, and time & attendance administration
Model patient experience expectations and ensure team is adhering to the patient experience expectations
Driving Front Desk Receptionist Metrics (Callbacks, Bedside, NPS, RQA, etc.)
Maintain an appropriate Front Desk Receptionist environment that is friendly and respectful
Expertise knowledge of and ability to perform Front Desk Receptionist duties : verifying benefits, check patients in and out and collect copayments, coinsurance, deductibles
Create and maintain the Front Desk Receptionist Schedule for assigned location
Covers voids or when coverage is not located
Train and mentor new Front Desk Receptionist staff
Assist leader in interviewing candidates
Prepare appropriate access for new hires
Complete first 90-day review for new hires
Implement Front Desk Receptionist Policies and Procedures with input from Leadership
Daily Reconciliation of Cash intake, Credit Card Receipts, Patient Petty Cash, and Bank Deposits
Daily Reconciliation of ED Acknowledgment Forms
Conduct Quarterly Front Desk Receptionist Staff Meetings
Assigned to work all Downtimes

Maintains Downtime Binder

Reconciles and backloads all patient info

Ensures staff is trained in this process

Ensure adherence to all laws and regulations regarding employment, affirmative action, safety and drugs

Ensure that patient records are accurate and complete

Assist leader to ensure all personnel department policies and procedures are followed

Provide patients and their families with a customer focused, friendly reassuring open environment that encourages patients to return

Assist in resolving patient concerns. Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times and de-escalation techniques

Ability to manage conflict and appropriately request the help of a leader when needed

Coordinate workflow processes with hospital partner as needed

Follow all HIPAA policies and procedures

Follow and enforce all company policies

Other duties as assigned

Required Skills

High School Diploma or GED required

2-4-year college degree in Business, Accounting, Medical Administration or related area preferred

Minimum of 2 years’ experience in medical office setting

Minimum of 2 years’ experience in supervisory or lead role preferred

Familiar with health insurance and the insurance verification process.

Patient Registration / Medical record system experience needed.

Must be computer literate (Word, Excel Outlook)

Ability to perform multiple tasks simultaneously, and to prioritize multiple demands effectively

Exceptional communication skills and customer service is required

Solid work history

Be flexible with hours, as staffing of 24 / 7 units may require flexibility

Apply for this job

Receive alerts for other Patient Access Supervisor job openings

Patient Access Supervisor

What are the responsibilities and job description for the Patient Access Supervisor position at University of Florida Health - Jacksonville?

What is the career path for a Patient Access Supervisor?

Sign up to receive alerts about other jobs with skills like those required for the Patient Access Supervisor.

Job openings at University of Florida Health - Jacksonville

Not the job you're looking for? Here are some other Patient Access Supervisor jobs in the Jacksonville, FL area that may be a better fit.

We don't have any other Patient Access Supervisor jobs in the Jacksonville, FL area right now.

AI Assistant is available now!