What are the responsibilities and job description for the Customer Service Rep position at University of Florida Health?
Job Family: Office and Clerical
Full/Part Time: Full Time
Shift/Days: Days - C1
FTE: 1.00
Department: UF Family - Commonwealth
Organization: Jacksonville Physicians, Inc.
Overview
Job Duties
Performs clerical functions required to service the needs of the patient, providers and organization. Serves as a liaison between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department/practice.
Responsibilities
Essential Functions
• Prepares and maintains all clerical aspects of the medical records through established guidelines.
• Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned.
• Maintains patient scheduling functions, and sets patient appointments through established guidelines.
• Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations.
• Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.
• Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department.
• Provides excellent customer service for patients/families/representatives and other members of the treatment team.
• Participates as an active care team member in the coordination of patient care.
Qualifications
Experience Requirements
1 year Data Entry preferred
2 years Clerical/customer service experience -ideally in a health care related industry preferred
1 year third party payors and computer experience for in
putting data and reviewing patient demographic material preferred
Education Requirements
High School Diploma or GED required
UFJPI is an Equal Opportunity Employer and Drug Free Workplace
