Referral Coordinator

Job Family: Office and Clerical Full/Part Time: Full Time Shift/Days: Days - C1 FTE: 1.00 Department: Surgery Business Services Organization: Jacksonville Physicians, Inc.

Overview

This position is responsible for processing referral requests for all providers practicing within the clinic module and ensuring that when needed, referral/authorization numbers are obtained for these services.

Responsibilities

• Attends Referral training class and various referral system training classes within 1st month of employment. Attends and actively listens and participates in the regularly scheduled Referral Coordinator meeting. Remains current on referral policies and procedures, payer requirements and Managed Care Matrix utilizing the various on-line resources.

• Processes referrals for services requested by Providers within established guidelines.

• Obtains authorizations for referrals and schedules appointments as appropriate and within required timeframes. Coordinates appointment date, time and location with patients.

• Processes requests for additional referrals/authorizations when requested by providers.

• Assures referrals are maintained within appropriate network or payer requirement.

• Communicates with all stakeholders, staff, providers, payers and patients as appropriate and per procedure.

• Documents required information into the appropriate systems.

• Provides a standard of excellence as it relates to customer service for patients, staff members, and other customers.

• All other duties as assigned

Qualifications

Experience Requirements: 2 years - Diagnosis and Procedural coding - preferred

2 years - Experience in the field or in a related area - required

2 years - Customer service - required

2 years - Third party payers (insurance carriers) using commonly used concepts, practices and procedures in the field - required :

Experience: Computer experience - preferred

Education: High School Diploma or GED equivalent - required

Certificate Medical Terminology - preferred