Veterinary Client Service Representative I/II (CARE)

Job no: 535416
Work type: Staff Full-Time
Location: Main Campus (Gainesville, FL)
Categories: Communications/Public Relations/Marketing, Office/Administrative/Fiscal Support, Veteran's Preference Eligible, Veterinary Medicine/Animal Care
Department: 28319000 - VM-SAH CUSTOMER SERVICE

Classification Title:

Veterinary Client Service Representative I/II

Job Description:

The UF Small Animal Hospital Client Services is recruiting for Client Service Representatives supporting our emergency and specialty services. We are looking for excellent communicators who thrive in a busy environment with many opportunities to problem solve, communicate, and support efficiency on a daily basis. These positions are integral members of the patient care team and act as a point person for communication with clients, referring veterinarians, and other areas of the hospital.

This position is responsible for facilitating client’s visits, directing communications with clients during their visit, and acting as a liaison between the client and the staff to ensure the visit goes smoothly. Individual must possess the ability to empathize with clients that are distressed by long waits, scheduling glitches and other problems. Individual should genuinely care about people and animals, possess excellent communication skills, be highly organized, have strong public relation skills, the initiative to problem solve, active listening skills, confidence in handling customer interactions, relationship building skills, strong interpersonal skills, and project a professional image. Must be outgoing, full of enthusiasm and a team player.

Available shifts are:
- Monday through Friday, 7 a.m. to 4 p.m.
- Monday through Friday, 9 a.m. to 6 p.m.
- Tuesday through Saturday, 2 p.m. to 10:30 p.m.

Expected Salary:

$17-$20

Minimum Requirements:

High school diploma or equivalent and one year relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Special Instructions to Applicants:

This is a CARE position offering limited benefits, including health insurance and paid time off. When appropriate certifications are achieved, promotional opportunities to a level II title may be available. This position will also become eligible for transition into a TEAMS (staff) salary plan. In order to be considered, you must upload your cover letter and resume.

This position is eligible for Veteran’s preference. If you are claiming Veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required: Yes; Must be able to lift a minimum of 40 lbs, bend, kneel, pull, push, twist and stand for an extended period of time.

Salary : $17 - $20