What are the responsibilities and job description for the Application Analyst Specialist position at University of Georgia?
Posting Details
Posting Details
Posting Number
S13309P
Working Title
Application Analyst Specialist
Department
EITS-Client Services
About the University of Georgia
Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education (https : / / www.uga.edu / ) . The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly formed School of Medicine.
About the College / Unit / Department
College / Unit / Department website
eits.uga.edu
Posting Type
External
Retirement Plan
TRS or ORP
Employment Type
Employee
Benefits Eligibility
Benefits Eligible
Full / Part time
Full Time
Work Schedule
Additional Schedule Information
Monday - Friday, 8am - 5pm
Advertised Salary
Up to 65,000
Posting Date
02 / 25 / 2025
Open until filled
Closing Date
Proposed Starting Date
04 / 01 / 2025
Special Instructions to Applicants
Location of Vacancy
Athens Area
EEO Policy Statement
The University of Georgia is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values Statement
The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https : / / www.usg.edu / policymanual / section8 / C224 / #p8.2.18_personnel_conduct .
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https : / / www.usg.edu / policymanual / section6 / C2653 .
Position Information
Classification Title
IT Application Support Professional
FLSA
Exempt
1.00
Minimum Qualifications
Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education / experience in lieu of the required minimum qualifications.
Preferred Qualifications
- ITIL training and knowledge; ITIL v3 or v4 Foundations certification is highly desirable.
- At least three years of experience in development and / or administration of an ITSM / ESM platform such as ServiceNow, TeamDynamix, Cherwell, Avanti, Atlassian ( JIRA ), Remedy, BMC Footprints.
- Experience in enterprise reporting and data visualization applications is highly desirable.
Position Summary
This position is responsible for the development and administration of the EITS Enterprise Service Management platform for the University of Georgia. The Application Support Specialist for Enterprise Service Management is a critical member of the ESM support team providing high-functioning, cross-departmental solutions in the area of IT service management, workflow, and process management systems. This position will take direction from the manager of the Collaborative Tools team, as well as provide technical mentorship and guidance to the rest of the team. This position will provide Tier 2 and 3 level support for services supported by the team. This position will also work with units all throughout campus to coordinate and collaborate on key services. This position will develop ITSM / ESM portals for cost recovery customers including gathering requirements, developing project plans, and developing technical solutions based on customer specifications. This position will also manage Single Sign-on for applications administered by the Collaborative Tools team.
Knowledge, Skills, Abilities and / or Competencies
Physical Demands
Normal office environment
Is driving a responsibility of this position?
Is this a Position of Trust?
Does this position have operation, access, or control of financial resources?
Does this position require a P-Card?
Is having a P-Card an essential function of this position?
Does this position have direct interaction or care of children under the age of 18 or direct patient care?
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)
Credit and P-Card policy
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website .
Background Investigation Policy
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website .
Duties / Responsibilities
Duties / Responsibilities
Lead technical application development of Collaborative Tools managed systems and services :
Percentage of time
Duties / Responsibilities
Maintain, install, and configure software components and tools :
Percentage of time
Duties / Responsibilities
Professional Development :
Percentage of time
